Summary
Overview
Work History
Education
Skills
Timeline
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GABRIELA SAENZ

7271 Plantanus Rd,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Status Board Operator

Durango Casino
Las Vegas, NV
12.2023 - Current
  • Operated status board to display current production and inventory levels.
  • Monitored and updated the status board with changes in production or inventory levels.
  • Created reports for management based on information from the status board.
  • Assisted guests with special requests or needs in a timely manner.
  • Assigned tasks to housekeeping staff and monitored their performance.

Call Center Representative

Child Support Enforcement
Las Vegas, NV
05.2023 - 12.2023
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Law Firm Assistant

Gersten lawfirm
Las Vegas, NV
11.2022 - 05.2023
  • Reviewed and organized legal documents, such as pleadings and motions.
  • Assisted attorneys in preparing for trial by researching case law and gathering relevant facts.
  • Provided administrative support services, including scheduling appointments, maintaining calendars, and making travel arrangements.

Escrow Assistant

Driggs Title Agency
Las Vegas, NV
03.2022 - 09.2022
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
  • Reviewed title reports to ensure accuracy of information before closing.
  • Maintained accurate records of all escrow accounts and transactions.
  • Provided customer service through phone calls or emails promptly and professionally.
  • Conducted research on properties to determine ownership status prior to closing.

Administrative Assistant HR/Payroll Specialist

Venetian Casino Resort LLC
Las Vegas, NV
01.2009 - 03.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.

Education

High School Diploma -

Durango High School
Las Vegas, NV
06-1998

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV

Skills

  • Information Processing
  • Report Generation
  • Staff Evaluations
  • Cleaning Practices
  • Staff Scheduling
  • Complaint Resolution
  • Customer Service
  • Payment Processing

Timeline

Status Board Operator

Durango Casino
12.2023 - Current

Call Center Representative

Child Support Enforcement
05.2023 - 12.2023

Law Firm Assistant

Gersten lawfirm
11.2022 - 05.2023

Escrow Assistant

Driggs Title Agency
03.2022 - 09.2022

Administrative Assistant HR/Payroll Specialist

Venetian Casino Resort LLC
01.2009 - 03.2022

High School Diploma -

Durango High School

Some College (No Degree) -

College of Southern Nevada

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GABRIELA SAENZ