Gabriela Sanchez
Murfreesboro,United States
Summary
Detail-Oriented individual with extensive training, and knowledge of medical terminology in both Spanish and English. I have a proven track record of taking initiative of my responsibilities while being able to provide a positive patient, and customer service experience. I consider myself to be hard-working, dependable, a team player and always willing to learn.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
Middle Tennessee Urology Specialists
Murfreesboro, TN
05.2021 - Current
- With my medical schooling background I am able to interpret to our Spanish speaking community; both their medical needs, and calculating their copays. I have been able to provide the office with patient retention of up to ninty percent (90%) because of my interpreting skills.
- Verified patient demographic information, copied documentation and directed to provided information.
- Handled overflow administrative work from Check-In and Check-Out.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Client Service Specialist II
Aetna, A CVS Health
Franklin, TN
10.2020 - 03.2021
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed completed work for compliance with regulations.
- Completed data entry tasks with accuracy and efficiency.
- Located and corrected data entry errors and reported to management.
- Met and exceeded daily application quotas with a success rate of reaching 100% after training.
Instructor
National Dance Clubs
Murfreesboro, TN
06.2019 - 10.2019
- Offered one-on-one instruction to students by appointment.
- Assisted with coordination and administration of complete dance program.
- Performed at different types of events as professional dancer.
- Organized special open houses to gain new clients.
- Taught groups of couples waltz, tango and rumba.
- Provided support to management by learning dances to help provide a fun atmosphere. Which helped gain loyal customers.
Education
Associate of Science - Surgical Technology
Nashville State Community College
Nashville, TN03.2018
Associate of Science - Pre-Nursing
Nashville State Community College
Nashville, TN05.2017
Skills
- Fluent in Spanish and English
- Computer Skills
- Good Telephone Etiquette
- Understanding Customer Needs
- Database Search and Data Entry Skills
- Administrative and Office Support
- Explaining Policy and Procedures
- Registration and Scheduling
- Schedule Coordination
- Insurance Verification
- Calculating patients Co-Pay/Deductibles
- HIPAA compliance
Timeline
Front Desk Coordinator
Middle Tennessee Urology Specialists
05.2021 - Current
Client Service Specialist II
Aetna, A CVS Health
10.2020 - 03.2021
Instructor
National Dance Clubs
06.2019 - 10.2019
Associate of Science - Surgical Technology
Nashville State Community College
Associate of Science - Pre-Nursing
Nashville State Community College
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