Gabriela Sanchez
Winter Park,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GMS
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FRONT OFFICE RECEPTIONIST
J & D World Group
11.2020 - 02.2023
- Efficiently managed high volume of phone calls, emails, and appointments daily
- Collaborated with team members to ensure smooth operations and resolve customer issues promptly
- Proficient in scheduling meetings, maintaining office supplies, and handling administrative tasks
RECEPTIONIST
High Point Drywall
02.2019 - 11.2020
- Handled incoming/outgoing mail, packages, and managed office supplies inventory
- Scheduled appointments, managed conference room bookings, directed inquiries
- Provided excellent customer service, resolved issues promptly, maintained confidential information
SALES ASSOCIATE
Home depot
03.2018 - 02.2019
- Provided exceptional customer service to increase client satisfaction and encourage repeat business
- Demonstrated product knowledge and expertise to assist customers in finding the best match
- Utilized persuasive communication skills to drive sales and exceed targets consistently
Education
Esthetics - Cosmetology
Aveda Institute
Orlando, FL09.2023
High School Diploma -
Cypress Bay High School
Weston, FL2020
Skills
- Customer Assistance
- Multi-tasking
- Skin Care Treatments
- Skilled in Cosmetic Application
- Nail Care Expertise
- Professional Pedicure Services
- Skilled in Hair Removal
- Color Tinting Expertise
Certification
- Esthetics License
- Aveda Institute
- 2023 -2023
- Winter Park, FL
LANGUAGES
Spanish
English
Timeline
Customer Service Representative
GMS
09.2024 - 01.2025
FRONT OFFICE RECEPTIONIST
J & D World Group
11.2020 - 02.2023
RECEPTIONIST
High Point Drywall
02.2019 - 11.2020
SALES ASSOCIATE
Home depot
03.2018 - 02.2019
Esthetics - Cosmetology
Aveda Institute
High School Diploma -
Cypress Bay High School