Gabriela Sanchez
Winter Park,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GMS
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FRONT OFFICE RECEPTIONIST
J & D World Group
11.2020 - 02.2023
- Efficiently managed high volume of phone calls, emails, and appointments daily
- Collaborated with team members to ensure smooth operations and resolve customer issues promptly
- Proficient in scheduling meetings, maintaining office supplies, and handling administrative tasks
RECEPTIONIST
High Point Drywall
02.2019 - 11.2020
- Handled incoming/outgoing mail, packages, and managed office supplies inventory
- Scheduled appointments, managed conference room bookings, directed inquiries
- Provided excellent customer service, resolved issues promptly, maintained confidential information
SALES ASSOCIATE
Home depot
03.2018 - 02.2019
- Provided exceptional customer service to increase client satisfaction and encourage repeat business
- Demonstrated product knowledge and expertise to assist customers in finding the best match
- Utilized persuasive communication skills to drive sales and exceed targets consistently
Education
Esthetics - Cosmetology
Aveda Institute
Orlando, FL09.2023
High School Diploma -
Cypress Bay High School
Weston, FL2020
Skills
- Customer Assistance
- Multi-tasking
- Skin Care Treatments
- Skilled in Cosmetic Application
- Nail Care Expertise
- Professional Pedicure Services
- Skilled in Hair Removal
- Color Tinting Expertise
Certification
- Esthetics License
- Aveda Institute
- 2023 -2023
- Winter Park, FL
LANGUAGES
Spanish
English
Timeline
Customer Service Representative
GMS
09.2024 - 01.2025
FRONT OFFICE RECEPTIONIST
J & D World Group
11.2020 - 02.2023
RECEPTIONIST
High Point Drywall
02.2019 - 11.2020
SALES ASSOCIATE
Home depot
03.2018 - 02.2019
Esthetics - Cosmetology
Aveda Institute
High School Diploma -
Cypress Bay High School
Similar Profiles
DONOVAN THOMASDONOVAN THOMAS
Black Hat at GMSBlack Hat at GMS
Brittany FosterBrittany Foster
Underground Coal Miner at GMSUnderground Coal Miner at GMS
AARON WINTERSAARON WINTERS
Equipment Operator at GMSEquipment Operator at GMS
Tyler SmithTyler Smith
Contractor at GMSContractor at GMS
Alberto FanaAlberto Fana
Pet Sitter at Family MembersPet Sitter at Family Members