Gabriela Sanchez
San Diego,CA
Summary
Dynamic professional with a proven track record at Seaside Properties by the Sea, excelling in client support and analytical problem-solving. Recognized for enhancing operational efficiency and fostering cross-functional teamwork. Adept at managing complex financial processes while maintaining meticulous attention to detail, ensuring timely and accurate reporting. Committed to delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Shelves and Cabinets
San Marcos, CA
03.1999 - 12.2003
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Collaborated with team members to streamline service processes and reduce response times.
- Trained new staff on customer service protocols and best practices for improved performance.
- Maintained detailed records of customer interactions to ensure accurate follow-up actions.
- Delivered exceptional bilingual support to enhance customer satisfaction and resolve inquiries efficiently.
- Managed high-volume call environment, ensuring timely responses to customer requests in both languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Senior Caregiver
San Diego Hebrew Homes
Encinitas, CA
03.2003 - 03.2004
- Provided personalized care and support to clients, enhancing daily living activities and overall quality of life.
- Monitored client health conditions, promptly reporting changes to healthcare professionals for timely interventions.
- Developed and implemented individualized care plans in collaboration with healthcare teams to meet client needs effectively.
- Ensured adherence to safety protocols and hygiene standards, maintaining a safe living environment for clients.
- Engaged clients in social activities, improving mental well-being and encouraging community involvement through various programs.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
Accounting Assistant
Blue Pacific Wholesale
Vista, CA
2004 - 2006
- Coordinated with vendors to resolve discrepancies and maintain positive relationships.
- Streamlined invoicing procedures, reducing processing time for payments.
- Provided training to new team members on accounting protocols and software usage.
- Collaborated with cross-functional teams to enhance overall financial processes.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Stay at Home Mom
Self Employed
Vista, CA
12.2006 - 01.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Residential and Commercial Property Management
Seaside Properties by the Sea
Oceanside, CA
09.2014 - 02.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Accounting Assistant
Seaside Properties by the Sea
Oceanside, CA
09.2014 - 02.2021
- Processed accounts payable and receivable transactions accurately and efficiently.
- Assisted in monthly reconciliations and financial reporting to ensure compliance.
- Maintained organized financial records using accounting software systems.
- Supported budgeting process by compiling and analyzing financial data.
- Managed accounts payable and receivable processes to ensure timely transactions.
- Collaborated with team members to complete month-end close procedures, ensuring accuracy in financial reporting.
- Processed incoming and outgoing invoices and payments.
- Streamlined invoice processing for timely payments, reducing late fees and maintaining positive vendor relationships.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Education
No Degree - General Studies And Electives
01-2003
- Relevant Coursework: communication, problem solving, leadership, teamwork, and decision making,
- Professional Development: General Studies. foundational coursework in liberal arts, science, mathematics and other fields electives like, administration, communication, humanities, career paths Etc..
Vocational Training Degree - Property Mangement
01-1997
- Study Abroad, Vista adult School, adult learners with programs tailored for different ages and goals.
- Awarded certification for Property management.
- Professional Development: acquiring new knowledge, enhancing skills and developing competencies to job performance, and achieve career goals. It is a continuous strategic effort that benefits both individuals and their employers.
- Relevant Coursework: Rent collection and expense tracking implementing efficient systems for collecting rent, tracking all income and expenses, and managing accounts receivable and payable.
- Relevant Coursework: Cost Control & Profit Maximization implementing strategies to optimize revenue and enhance return on investment for property owners.
- Relevant Coursework: Landlord-tenant law knowledge of federal, state, and local real estate laws. including fair housing laws, eviction processes and health and safety regulations
- Relevant Coursework: Regulatory compliance and lease administration, digital marketing, SEO knowledge in marketing strategies vacancies, property listing, and social media
High School Diploma -
11-1995
- Relevant Coursework: General & Computer technology
- Relevant Coursework: Cooking & Gardening
- Relevant Coursework: job interviews & Preparing on how to get a job
- Professional Development: General studies
- Extracurricular Activities: Softball
- Study Abroad: Mexico, educational studies. offering an immersive cultural and personal growth experience. living in a new country exposes you to unfamiliar custom, values, and ways of thinking, broadening your Worldsview.
- Personal Growth. Stepping outside your comfort zone fosters independence, adaptabilities, self-confidence, and problem solving skills.
Skills
- Positive communication approach
- Team-based problem solving
- Client relations management
- Strategic issue resolution
- Task prioritization
- Consistently meets commitments
- Skilled in navigating changing environments
- Skilled in interpersonal communication
- Problem-solving proficiency
- Proficient in verbal expression
- Proficient in prioritizing tasks
- Strong attention to detail
- Maintains focus during challenging circumstances
- Versatile in dynamic environments
- Service excellence
- Proficient in computer applications
Accomplishments
- Achieving a goal with accuracy and efficiency involves mastering tasks to produce high quality, persice results with minimal waste of time, effort, and resources.
- Documented-resolving.
- Any problem solving actions which leads to directly positive business outcome.
Certification
- Certified Property manager, Seaside Properties -2014-2019
- Vocational Property Management Training -
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceWork from home option401k matchPaid sick leavePaid time offCareer advancementTimeline
Residential and Commercial Property Management - Seaside Properties by the Sea
09.2014 - 02.2021
Accounting Assistant - Seaside Properties by the Sea
09.2014 - 02.2021
Stay at Home Mom - Self Employed
12.2006 - 01.2014
Senior Caregiver - San Diego Hebrew Homes
03.2003 - 03.2004
Customer Service Representative - Shelves and Cabinets
03.1999 - 12.2003
Accounting Assistant - Blue Pacific Wholesale
2004 - 2006
Palomar College - No Degree, General Studies And Electives
Vista Adult School - Vocational Training Degree, Property Mangement
San Marcos High School - High School Diploma,