Gabriela Sandoval
Fort Myers,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Customer Service Representative
Lee Health System
04.2016 - Current
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Resolved billing inquiries and disputes in timely fashion.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
Medical Assistant Intern
Dr. Juan Domingo
03.2015 - 02.2016
- Assisted with medical research projects to apply and expand knowledge.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Collected histories, vitals, and current complaints via patient interviews.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Medical Receptionist
Dr. Juan Domingo
05.2014 - 02.2016
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Bookstore Clerk
Edison State College
04.2013 - 05.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Developed and implemented creative strategies to improve customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL04.2013
Skills
- Clinical Data Entry
- Claims Handling and Coverage Verification
- Reliability and Dedication
- Medical Insurance
- Clinical Staff Management
- Appointment Scheduling
- Routing Lab Results
- Software Applications
Languages
Spanish
Native or Bilingual
Timeline
Medical Customer Service Representative
Lee Health System
04.2016 - Current
Medical Assistant Intern
Dr. Juan Domingo
03.2015 - 02.2016
Medical Receptionist
Dr. Juan Domingo
05.2014 - 02.2016
Bookstore Clerk
Edison State College
04.2013 - 05.2014
High School Diploma -
Island Coast High School
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