Gabriela Sandoval
Fort Myers,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Customer Service Representative
Lee Health System
Cape Coral, FL
04.2016 - Current
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Resolved billing inquiries and disputes in timely fashion.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
Medical Assistant Intern
Dr. Juan Domingo
Cape Coral, FL
03.2015 - 02.2016
- Assisted with medical research projects to apply and expand knowledge.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Collected histories, vitals, and current complaints via patient interviews.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Medical Receptionist
Dr. Juan Domingo
Cape Coral, FL
05.2014 - 02.2016
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Bookstore Clerk
Edison State College
Fort Myers, FL
04.2013 - 05.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Developed and implemented creative strategies to improve customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL04.2013
Skills
- Clinical Data Entry
- Claims Handling and Coverage Verification
- Reliability and Dedication
- Medical Insurance
- Clinical Staff Management
- Appointment Scheduling
- Routing Lab Results
- Software Applications
Languages
Spanish
Native or Bilingual
Timeline
Medical Customer Service Representative
Lee Health System
04.2016 - Current
Medical Assistant Intern
Dr. Juan Domingo
03.2015 - 02.2016
Medical Receptionist
Dr. Juan Domingo
05.2014 - 02.2016
Bookstore Clerk
Edison State College
04.2013 - 05.2014
High School Diploma -
Island Coast High School