Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Santiago Lopez

Madera,CA

Summary

Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking customer service position. Offering excellent communication and good judgment. An experienced customer service provider with over 15 years of experience in the retail Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Merchandiser

JCPenney
Fresno, CA
08.2005 - 10.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Answered customer questions regarding store merchandise, department information and pricing.

Visual Merchandiser

JCPenney
Fresno, CA
08.2005 - 10.2020
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Updated floor design for Number square foot facility to more effectively present products to patrons.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.

Floor Associate

JCPenney Corporate Inc
Fresno, CA
08.2005 - 10.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.

Menswear Associate

JCPenney
Fresno, CA
08.2005 - 10.2020
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Increased business sales utilizing Product or Service knowledge.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Stock Room Associate

JCPenney
Fresno, CA
08.2005 - 10.2020
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Shelved new and returned inventory according to proper storage procedures.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Online Personal Shopper

JCPenney
Fresno, CA
08.2005 - 10.2020
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

Bachelor Of Science - Criminology-Victimology

California State University - Fresno
Fresno, CA
05.2013

Skills

  • Adaptability and Flexibility
  • Active Listening
  • Critical Thinking
  • Online Systems
  • Assigning Tasks
  • Project Requirements
  • Motivated Team Player
  • Laptop and Mobile Device Use
  • Negotiation
  • Speaking
  • Organization and Categorization
  • Excellent Work Ethic
  • Training Junior Team Members
  • People Skills
  • Stockroom Organizing
  • Great Planning Skills
  • Task Delegation
  • Organizational Systems
  • Working with Teammates
  • Motivating Performers
  • Constructive Feedback
  • Team Meetings
  • Placement Optimization
  • Team Goals
  • Mobile Applications
  • Operational Efficiency
  • Attention to Detail
  • Verbal and Written Communication
  • Resource Management
  • Creative Solutions
  • POS Inventory System Operation
  • Documentation

Languages

Spanish
Native or Bilingual
Mixteco
Native or Bilingual

Timeline

Merchandiser

JCPenney
08.2005 - 10.2020

Visual Merchandiser

JCPenney
08.2005 - 10.2020

Floor Associate

JCPenney Corporate Inc
08.2005 - 10.2020

Menswear Associate

JCPenney
08.2005 - 10.2020

Stock Room Associate

JCPenney
08.2005 - 10.2020

Online Personal Shopper

JCPenney
08.2005 - 10.2020

Bachelor Of Science - Criminology-Victimology

California State University - Fresno

Similar Profiles

CREATE PROFILE
Gabriela Santiago Lopez