Gabriela Santos
Wethersfield,Connecticut
Summary
Outgoing and personable with a strong background in customer service, my experience equips me to handle challenging situations effectively. Adaptability and composure enable me to navigate dynamic work environments, find solutions, and deliver exceptional service. Dedicated to customer satisfaction, my problem-solving mindset ensures positive outcomes and contributes to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Staff
Main Street Creamery
09.2020 - Current
- Providing outstanding service to customers by greeting them warmly, taking orders accurately, and answering any questions or concerns they may have
- Working collaboratively with fellow team members to ensure smooth operations, effective communication, and a positive work environment
- Addressing customer concerns or complaints with empathy and professionalism
Cashier
Marshalls and Homegoods
09.2020 - Current
- Providing friendly and helpful assistance to customers at the checkout counter
- Greeting customers warmly, and answering inquiries about merchandise or promotions
- Working closely with fellow cashiers and store staff to ensure a cohesive and positive work environment
- Communicating effectively to coordinate tasks and provide seamless service to customers
- Processing customer returns, exchanges, and refunds in accordance with company policies
Volunteer
Hartford Hospital
06.2018 - 08.2021
- Worked in multiple departments such as Woman's Ambulatory, Radiology, Nutrition and Wellness, and OR supply performing a variety of different tasks such as filing paperwork, making and answering phone calls, organizational projects, as well as smaller tasks such as cleaning and organizing rooms, and restocking the OR floor with the proper equipment
Education
Nursing -
University Of Saint Joseph
11.2024
High School -
Wethersfield High School
06.2022
Skills
- Ability to Work in a Team
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Effective Team Leader
- Problem-solving abilities
- Critical Thinking
Clinical Experience
Clinical Experience
Student Nurse | Saint Francis Hospital | Cardiac Telemetry Unit
February 2024 – May 2024
- Assisted patients with personal hygiene, including bed baths, oral care, and meal support.
- Performed vital signs monitoring and comprehensive head-to-toe assessments.
- Documented daily safety and hygiene tasks in Epic, ensuring accurate patient records.
- Monitored and recorded patient intake and output.
Student Nurse | Achievement First School | Hartford, CT
September 2024 – October 2024
- Conducted assessments and provided basic first aid, such as applying ice packs and bandages.
- Communicated health concerns to parents and collaborated closely with the school nurse.
- Managed a safe and nurturing environment for children, addressing their health needs.
Student Nurse | Saint Francis Hospital | Maternity Unit
October 2024 – Present
- Measured and documented vital signs for mothers and newborns.
- Administered medications and performed comprehensive assessments.
- Educated patients on breastfeeding techniques and discharge planning to promote post-hospital care.
Student Nurse | Connecticut Children’s Hospital | MS6 Unit
Shadowing Experience
- Shadowed a Certified Nursing Assistant (CNA) to gain insight into the roles, responsibilities, and daily operations.
- Observed patient care routines, team communication, and the workflow essential for supporting children’s health and recovery in a clinical setting.
- Developed a deeper understanding of CNA duties and the importance of collaborative care in a hospital environment.
Leadership and Involvement
Leadership & Involvement
Student Representative | University Of Saint Joseph Nursing Program September 2024 – Present
- Acted as a liaison between nursing students and faculty to address student concerns and provide feedback on academic and clinical programs.
- Participated in meetings to advocate for student needs and suggest improvements to the nursing curriculum.
- Collaborated with peers and faculty to enhance the overall student experience within the program.
Member | Student Nursing Association | University Of Saint Joseph Nursing Program September 2022- Present
- Engaged in professional development activities and events.
- Participated in discussions and initiatives to promote health awareness and advocate for the nursing profession.
- Contributed to campus events and community outreach projects to support public health education.
Certification
Certifications
- BLS CPR Certification | American Heart Association | Expires December 2025
Languages
Portuguese
Timeline
Staff
Main Street Creamery
09.2020 - Current
Cashier
Marshalls and Homegoods
09.2020 - Current
Volunteer
Hartford Hospital
06.2018 - 08.2021
Nursing -
University Of Saint Joseph
High School -
Wethersfield High School
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