Gabriela Santos
Lancaster,CA
Summary
Versatile and dynamic professional with a proven track record at Life Source International Charter School, adept in customer service and data entry. Demonstrates exceptional bilingual communication skills and a commitment to enhancing operational efficiency. Achieved significant improvements in office processes and employee satisfaction, showcasing leadership and organizational excellence.
Developed skills in fast-paced office environment, managing multiple priorities and enhancing operational efficiency. Expertise in coordinating schedules, streamlining processes, and fostering team collaboration. Seeking to transition into new field where these transferable skills will make significant impact.
Overview
9
9
years of professional experience
Work History
School Administrative Office Manager
Life Source International Charter School
Lancaster, CA
09.2015 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Input daily attendance information into office database for Number-student school.
- Called parents and guardians to inquire about late or truant students.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Coordinated schedules and timelines for events.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
After School Coordinator
EEM Change Inc
Lancaster, CA
08.2016 - 10.2020
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
- Supervised up to Number students during outdoor exercise periods, monitoring group, and individual safety.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Implemented student safety measures across program to minimize accidents.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Developed strong relationships with students, fostering a positive and supportive learning environment.
- Selected nutritious snacks and educational toys for students.
- Improved student attendance rates by implementing an effective tracking system along with incentives for regular participation.
- Increased parent satisfaction by maintaining open communication and providing regular updates on student progress.
- Established clear expectations for behavior and participation in the program, creating a structured yet enjoyable experience for students.
- Organized enriching field trips that complemented academic lessons, broadening students'' real-world experiences.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Education
Certificate - Medical Assistant
Career Care Institute
Lancaster, CA12.2012
Diploma -
Antelope Valley High School
Lancaster, CA05.2008
Skills
- Customer service
- Data entry
- Billing
- Payroll processing
- Clerical support
- Fluent bilingualism
- Office administration
Languages
Spanish
Professional Working
Timeline
After School Coordinator
EEM Change Inc
08.2016 - 10.2020
School Administrative Office Manager
Life Source International Charter School
09.2015 - Current
Certificate - Medical Assistant
Career Care Institute
Diploma -
Antelope Valley High School