Gabriela Sardarian
La Crescenta,CA
Summary
Dynamic professional with extensive experience in management and customer relations. Bilingual in English and Spanish, I excel in team supervision and organizational skills, consistently achieving sales goals while enhancing client satisfaction. Proven ability to optimize operations and deliver exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Manager
The Atmosphere
Glendale, California
01.2019 - Current
- Supervised daily restaurant operations to ensure compliance with health and safety regulations.
- Trained and mentored a team of 19 employees, optimizing staff performance.
- Oversaw opening and closing procedures, including cash handling and inventory management.
- Managed vendor relations to maintain quality supply chains.
- Delivered exceptional customer service, enhancing guest satisfaction.
Office Manager and Producer
Cholakian Insurance Agency
04.2016 - 07.2018
- Managed office operations and staff to consistently achieve monthly sales goals.
- Specialized in commercial policies, including Workers Compensation and Liability Insurance.
- Handled Property and Casualty policies, encompassing Life Insurance offerings.
- Provided customer service support, addressing inquiries and explaining policy details.
- Served as primary contact for Spanish-speaking clients, ensuring effective communication.
- Coordinated with English and Armenian speakers to facilitate customer interactions.
- Oversaw all aspects of customer service, including phone communications and paperwork management.
- Ensured compliance with company standards while enhancing client satisfaction.
Licensed Sales Producer and Manager
Eileen Hovelsen Allstate Insurance Company
12.2011 - 05.2016
- Serviced policies within book of business as a Customer Service Representative.
- Obtained Property and Casualty and Life Insurance Licenses to enhance service offerings.
- Transitioned to licensed sales producer, specializing in Auto, Home, and Life Insurance policies.
- Promoted to office manager after two years, overseeing all sales and customer service operations.
Assistant Communication Department
Plan International
01.2009 - 02.2010
- Updated profiles and maintained files for sponsored children in local communities involved with Plan International Program.
- Processed new applications for sponsors, ensuring accuracy and completeness.
- Translated documents from Spanish to English, facilitating clear communication between sponsors and children.
- Managed correspondence between sponsors and sponsored children to strengthen relationships.
Education
High School Diploma -
Overseas School of Colombo
Colombo, Sri Lanka06.2010
Skills
- Bilingual in English and Spanish
- Customer relations
- Organizational skills
- Attention to detail
- Microsoft Office applications
- Billing management
- Scheduling coordination
- Document management
- Team supervision
- Mail handling
- Employee training
Languages
English
Professional
Spanish
Professional
Timeline
Manager
The Atmosphere
01.2019 - Current
Office Manager and Producer
Cholakian Insurance Agency
04.2016 - 07.2018
Licensed Sales Producer and Manager
Eileen Hovelsen Allstate Insurance Company
12.2011 - 05.2016
Assistant Communication Department
Plan International
01.2009 - 02.2010
High School Diploma -
Overseas School of Colombo
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