Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Schaffer

Cape Coral,FL

Summary

Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.

Overview

11
11
years of professional experience

Work History

Emergency Medical Technician

Lee County EMS
06.2022 - Current
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

Customer Service Representative

Lee Health System
04.2014 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.

Office Assistant

Ledezma International Business
09.2012 - 04.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Assisted with budgeting and financial management to keep office operating within budget.

Education

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL
06.2014

Skills

  • Scene Assessments
  • Vital Sign Assessment
  • First Aid
  • Field Patient Assessments
  • Critical Decision-Making Skills
  • Workflow Planning

Languages

Spanish
Native or Bilingual

Timeline

Emergency Medical Technician

Lee County EMS
06.2022 - Current

Customer Service Representative

Lee Health System
04.2014 - 06.2022

Office Assistant

Ledezma International Business
09.2012 - 04.2014

Associate of Arts -

Florida SouthWestern State College

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Gabriela Schaffer