Gabriela Soto
Albuquerque,NM
Summary
Devoted Medical Assistant with 10+ years of experience in vascular and wound care clinical operations. Expertise in patient care coordination, back-office supervision, and HIPPA compliance. Proven leadership in staff training, process optimization and inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Back Office Supervisor
Sammy Zakhary MD PC
01.2019 - 01.2025
- Supervised daily operations for a vascular clinic’s back-office team, ensuring compliance with HIPAA regulations
- Managed medical assistant schedules, optimized workflow efficiency, and reduced patient wait times by 20% through strategic staffing adjustments
- Oversaw clinic equipment maintenance, including autoclave sterilization, refrigeration monitoring, and calibration of diagnostic tools
- Implemented quality assurance protocols for medication inventory and laboratory controls, achieving 100% audit compliance
- Managed $500K+ inventory of vascular imaging equipment and inventory
- Resolved escalated patient concerns related to wait times and procedural clarity, achieving 95% satisfaction ratings
- Collaborated on EHR optimization, reducing charting errors by 30% through staff retraining
- Provided hands on care for patients while still conducting supervisor duties.
Medical Assistant
Sammy Zakhary MD PC
08.2014 - 12.2018
- Provided direct clinical support for vascular surgeons, including pre-procedure patient prep, biopsy assistance, and suture removal
- Documented patient histories, medications, and procedure notes in Advance MD with 98% accuracy
- Maintained sterile exam rooms and stocked supplies for vascular surgeries, including angioplasty and endovascular procedures
- Assisted in 40+ vascular procedures monthly, including preoperative setups, and postoperative care
- Documented patient medical histories and current medications in Advance MD ensuring 100% accuracy for provider reviews
- Trained 5 new hires on clinic protocols, EHR navigation, and patient intake workflows
- Reduced wound healing time with the application of advanced wound dressings, negative pressure therapy, and other evidence-based treatments.
- Assisted in reducing infection risks for patients through meticulous wound cleaning and dressing procedures.
- Improved patient recovery rates by providing high-quality wound care treatment and maintaining a sterile environment.
Education
Medical Assistant
Sanford-Brown College
Phoenix, AZ 06-2014
Skills
- Motivational skills
- Teamwork and collaboration
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Appointment scheduling
Certification
- Basic Life Support (BLS/CPR)
Accomplishments
- Led clinic-wide transition Advance MD (2019), training staff with zero operational downtime.
- Reduced supply waste by 15% through vendor contract renegotiations and inventory tracking.
Languages
Spanish
Full Professional
Timeline
Back Office Supervisor
Sammy Zakhary MD PC
01.2019 - 01.2025
Medical Assistant
Sammy Zakhary MD PC
08.2014 - 12.2018
- Basic Life Support (BLS/CPR)
Medical Assistant
Sanford-Brown College
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