Gabriela Soto
Colton,CA
Summary
Dynamic professional with extensive experience in the food and beverage industry. Known for strong teamwork and adaptability under pressure, consistently achieving high customer satisfaction through effective communication and collaboration with kitchen staff and fellow team members.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Yaavama Resort & Casino
777 San Manuel Blvd Highland, CA 92346
10.2022 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas, enhancing guest experiences.
- Assisted in training new team members on service standards and protocols.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisting bar area with restocking and setting up / wells/ beer
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Assisting other venues when help is needed
- Participating in Forbes monthly training to enhance costumer service
Education
High School Diploma -
Cajon High School
San Bernardino, CASkills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Inventory
- Upselling strategies
- Supply restocking
- Service bar restocking
- Multitasking
- Flexible schedule
- Cash register operation
- Customer service
- Teamwork and collaboration
Languages
English
Timeline
Food and Beverage Attendant
Yaavama Resort & Casino
10.2022 - Current
High School Diploma -
Cajon High School