Gabriela Suarez

Provided exceptional service by managing patient inquiries, scheduling appointments, and resolving issues.

• Troubleshoot and resolve patient concerns efficiently, escalating more complex cases to the appropriate team members.

• Maintain organized records of patient interactions, contributing to data analysis and process improvement.

• Collaborate with cross-functional teams to ensure a seamless patient experience and improved operational workflows.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.

• Provided customer support by addressing inquiries, resolving complaints, and ensuring a positive experience.

• Managed financial transactions, including credit card and cash payments, with a focus on accuracy.

• Suggested tailored products and services to customers, boosting upselling success.

• Maintained operational efficiency by updating logs and supporting team initiatives.

Managed payroll and vendor payments, ensuring accuracy and timely processing.

• Reviewed and updated operational documentation, including SOPs and financial reports.

• Coordinated data entry and inventory management, ensuring proper resource allocation.