Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GABRIELA SURIAN PEREZ

Indianapolis,IN

Summary

Proven to excel in customer engagement and problem-solving, I significantly boosted sales and customer satisfaction at Metro By T-Mobile. Fluent in English and Spanish, my ability to build strong relationships and effectively manage time has consistently exceeded employer expectations, making me a reliable asset in fast-paced retail environments. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level representative position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Metro By T-Mobile
10.2023 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Camp Counselor

IndyHumane
06.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Evaluated campers' progress and provided feedback to parents.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Provided constructive feedback on camper performance during end-of-session evaluations which helped inform future programming decisions.
  • Inspected equipment and machinery to verify functionality and safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Trained staff members on conducting events and following safety procedures.
  • Transported and escorted program participants to and from activities and on field trips.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Developed and monitored budgets for recreational activities.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Provided feedback and guidance to program participants regarding progress and development.

Education

High School Diploma -

Pike High School
Indianapolis, IN
05.2024

Skills

Customer Service

Teamwork

Problem-Solving

Teamwork and Collaboration

Time Management

Customer Assistance

Cash Handling

Customer Engagement

Retail Sales

Reliability and punctuality

Store Opening and Closing

Flexible Schedule

Money Handling

Product Knowledge

Cash Register Operation

Relationship Building

Professional Appearance

Stocking and Receiving

Store maintenance

Retail Store Operations

Phone Etiquette

Fluent in english/spanish

Product Recommendations

Friendly and Helpful

Languages

English
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Metro By T-Mobile
10.2023 - 06.2024

Camp Counselor

IndyHumane
06.2022 - 08.2022

High School Diploma -

Pike High School

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GABRIELA SURIAN PEREZ