Gabriela Tejada
Bronx
Summary
Proactive, organized, and bilingual individual with a proven track record of delivering world-class customer service for over 5 years. Seeking an entry-level position at a non-profit organization driven by a genuine passion for helping others. Comfortable working with the mentally ill population, brings a dedicated, upbeat, and flexible approach to work. Motivated team player excelling at multitasking and easily adapting to changes in the work environment.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Andy Pharmacy
05.2024 - 11.2024
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Receptionist Manager
AGJ Pest Control
09.2020 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Private Babysitter
Babysitter
04.2019 - 03.2020
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Prepared nutritious meals and snacks to meet dietary needs of the children.
- Maintained a clean, organized, and safe home environment for children under care.
- Accompanied children to various activities and appointments, ensuring punctuality and supervision.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
Stock Associate/Customer Service
Tommy Hilfiger
01.2018 - 03.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
Stock Associate/Customer Service
UNIQLO
05.2016 - 11.2017
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed inventory accounts to keep records current and promote accurate ordering.
Cashier/Food Industry
MC Donald’s Crew Member
02.2015 - 07.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier/Caterer
The Main Course
08.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associates Degree - Business Management
Manhattan Community College
New York, NY12.2024
High School Diploma -
George Washington High School
Bronx, NY06.2016
Skills
- Punctual
- Bilingual
- Good interpersonal skills
- Ability to multi-task
- Clerical support
- Adaptable to change
- Teamwork
- Attention to Detail
- Organization skills
- Telephone skills
- Food safety
- Data entry
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pharmacy Assistant
Andy Pharmacy
05.2024 - 11.2024
Receptionist Manager
AGJ Pest Control
09.2020 - 11.2020
Private Babysitter
Babysitter
04.2019 - 03.2020
Stock Associate/Customer Service
Tommy Hilfiger
01.2018 - 03.2019
Cashier/Caterer
The Main Course
08.2016 - 11.2016
Stock Associate/Customer Service
UNIQLO
05.2016 - 11.2017
Cashier/Food Industry
MC Donald’s Crew Member
02.2015 - 07.2016
High School Diploma -
George Washington High School
Associates Degree - Business Management
Manhattan Community College
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