Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriela Tejada

Richmond,CA

Summary

Dynamic Shift Leader with a proven track record at Peet's, excelling in team motivation and customer service management. Enhanced employee morale and reduced turnover through effective training programs. Demonstrated strong problem-solving skills, resolving conflicts and improving customer satisfaction, while maintaining high standards in cash handling and operational efficiency.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Peet's
11.2021 - Current
  • Implemented feedback from supervisors to improve personal performance levels.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed training program for new employees, speeding up their integration into team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Learned effective customer service techniques to enhance guest experiences.
  • Collaborated with team members to execute daily operational tasks efficiently.

Shift Leader

Target
04.2018 - 10.2021
  • Assisted team in maintaining safety and cleanliness standards during shifts.
  • Supported inventory management through accurate stock tracking and organization.
  • Learned effective customer service techniques to enhance guest experiences.
  • Collaborated with team members to execute daily operational tasks efficiently.
  • Adapted quickly to changing environments and prioritized tasks effectively.
  • Contributed to training new staff on procedures and service expectations.
  • Monitored equipment functionality, reporting issues for timely maintenance action.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

Shift Leader

Target/starbucks
04.2018 - 10.2021
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.

Education

High School Diploma -

Mission High School
San Francisco, CA
06-2017

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Flexible schedule
  • Staff training and development
  • Customer service management
  • Team collaboration and leadership
  • Motivational leadership
  • Assigning work
  • Role modeling

Certification

food handler

Languages

Spanish
Full Professional

Timeline

Shift Leader

Peet's
11.2021 - Current

Shift Leader

Target
04.2018 - 10.2021

Shift Leader

Target/starbucks
04.2018 - 10.2021

High School Diploma -

Mission High School

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Gabriela Tejada