Gabriela Thomas
Tucson,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2026
2026
years of professional experience
Work History
Receptionist Clerk
Tim’s Roofing
01.2017 - 11.2022
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Grocery Clerk
Food City
09.2017 - Current
- Answering all incoming calls and transferring them to the right departments
- Process customers orders and payments
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Server
Ojos Locos Sports Cantina
11.2022 - 05.2025
- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Managed order accuracy and efficiency during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Dennys Restaurant
2015 - 2016
- Implemented improvements to streamline table turnover and enhance guest satisfaction.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Oversaw daily operations, ensuring adherence to health and safety regulations in dining areas.
- Cultivated warm relationships with regular customers.
Education
Pima Community College
Tucson, AZTucson High School
05.2016
Skills
- Coordinating Schedules
- Merchandise Organization
- Communication
- Department Operations
- POS/Register
- Customer service
- Strong work ethic
- Guest engagement
Timeline
Server
Ojos Locos Sports Cantina
11.2022 - 05.2025
Grocery Clerk
Food City
09.2017 - Current
Receptionist Clerk
Tim’s Roofing
01.2017 - 11.2022
Server
Dennys Restaurant
2015 - 2016
Pima Community College
Tucson High School