Gabriela Toledo
Homestead,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist/Customer Service Representative
Schnebly Redland’s Winery
10.2023 - 02.2024
- Customer service, welcomed visitors in a warm and friendly manner.
- Answering incoming phone calls, triage each call to identify their needs or who they need to communicate.
- Scheduling reservations for different events in the existing venues, such as the winery, brewery, and restaurant.
- Tour guide, accompanied visitors to the winery and brewery and provided information to make the most of their experience.
- Prepared incoming and outgoing orders brought from various companies and sold to customers, processed and receive payments in retail-based venue.
Customer Service / Veterinary Technician
Homestead And Calusa Crossing Animal Hospitals
02.2023 - 06.2023
- Collaborated with veterinary care and assisted pet owners to help cope with animals' suffering and loss
- Provided quality customer satisfaction and positive service experience to clients by acting as client/pet advocate
- Educated clients on ways to keep pets healthy and explained benefits of using different preventive medications
Receptionist / Veterinary Technician
Southland Animal Hospital & Boarding
08.2020 - 03.2023
- Answering phone calls scheduling appointments, fulfilling clients' requests, scheduling hospital visits
- Maintained inventory updated for medical and office supplies bi-weekly
- Prepared patients’ medications and instructed clients on administration and proper dosage needed
- Prepared for pets Wellness Visits, including vaccinations for canine and feline patients, heartworm preventative
- Prepared and administered injections, supplies for wound treatments and bandages, set up IV catheter placement and administered cold laser therapy treatments
Education
Bachelor of Arts - Criminal Justice
Miami Dade College And Florida International Univ.
Miami, FL05.2025
Skills
- Computer proficient
- Fluent in Spanish
- MS Office and Power Point
- detailed oriented and attentive
- dependable and punctual
Additional Information
Computer Proficient, Spanish (Fluent); Sign Language; MS Office, Power Point, detailed oriented, attentive, team player, dependable, and punctual.
Letters of recommendation upon request
Timeline
Receptionist/Customer Service Representative
Schnebly Redland’s Winery
10.2023 - 02.2024
Customer Service / Veterinary Technician
Homestead And Calusa Crossing Animal Hospitals
02.2023 - 06.2023
Receptionist / Veterinary Technician
Southland Animal Hospital & Boarding
08.2020 - 03.2023
Bachelor of Arts - Criminal Justice
Miami Dade College And Florida International Univ.
Similar Profiles
Tova KincadeTova Kincade
Tasting Room Lead at Stoller Collection, Sextant Estate Winery & Paris Valley Road WineryTasting Room Lead at Stoller Collection, Sextant Estate Winery & Paris Valley Road Winery
Jeremy RatliffJeremy Ratliff
Head Brewer at Lucky Vines Vineyard and Winery Winery EcommerceHead Brewer at Lucky Vines Vineyard and Winery Winery Ecommerce
Anita LundAnita Lund
Line Production Tech 1 at E&J Gallo Winery-Louis M. Martini WineryLine Production Tech 1 at E&J Gallo Winery-Louis M. Martini Winery
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida
Maylin RodriguezMaylin Rodriguez
Spanish Teacher at AcademicaSpanish Teacher at Academica