Summary

Overview

Work History

Education

Skills

GABRIELA TORNERO

Orange,CA

Summary

I am looking for new employment opportunities that will allow me to progress in my career and take on new and exciting challenges. Seeking a work environment fostering creativity, collaboration, and professional development. Ultimate objective is to secure a position where I can significantly utilize my skills and past experiences to impact and excel in my professional endeavors.

Overview

8

8

years of professional experience

Work History

Administrative Medical Assistant

Planned Parenthood

06.2019 - 08.2023

Greeted patients, managed phone calls, scheduled appointments, and accurately updated patient records in computer system.
Entered information required in database accurately and completely.
Prepared and checked patient charts for completeness and errors, handled financial matters like verifying insurance, collecting fees, and processing related paperwork.
Monitoring clinic flow and conducting clerical tasks as needed.
Maintained and updated patient records for accurate, current medical histories required by HIPAA.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Assisted with new hire training.

Front Desk Administration

Irvine Endoscopy

03.2018 - 06.2019

Greeted guests and started check-in process
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Completed data entry and filing to keep records updated for easy retrieval

Medical Receptionist

HealthCare Partners

05.2015 - 02.2018

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcribed phone messages and relayed to appropriate personnel.

Education

Medical Assistant Certificate

American Career College, Anaheim, CA

Associate of Arts - Business Administration

Santa Ana College, Santa Ana, CA

2025

Skills

Computer Proficiency
Skilled Collaborator
Rapid and Adaptive

Workflow Delegation
Bilingual-Read,Write, Speak Spanish
Organize Community Support