Gabriela Torres
Reedley,CA
Summary
Driven bilingual professional with extensive experience as a Front Office Receptionist great in customer service and administrative skills. Excelled in maintaining HIPAA compliance, enhancing patient satisfaction and operational efficiency. Skilled in computer literacy and effective communication, fostering strong patient relationships and streamlined office operations. People-oriented Front Office Receptionist with 4 years of experience.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
United Health Centers
07.2021 - Current
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Schedule and confirm patient appointments, communicated with patients, and updated patient records.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Dental Front Office Receptionist
Reedley Family Dental
06.2020 - 07.2021
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Assistant
Fig Garden Dental Group
02.2019 - 06.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assisting
San Joaquin Valley College
Visalia, CA11.2018
High School Diploma -
Orange Cove High School
Orange Cove, CA05.2017
Skills
- Bilingual
- Telephone skills
- Customer service
- Verbal and written communication
- Computer literacy
- Time Management
- Professional Demeanor
- Administrative Skills
- Appointment Scheduling
- Listening Skills
Languages
Spanish
Full Professional
Timeline
Front Office Receptionist
United Health Centers
07.2021 - Current
Dental Front Office Receptionist
Reedley Family Dental
06.2020 - 07.2021
Dental Assistant
Fig Garden Dental Group
02.2019 - 06.2020
Dental Assisting
San Joaquin Valley College
High School Diploma -
Orange Cove High School
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