Gabriela Trejo Madrigal
Quincy,USA
Summary
Productive Control Room Operator with many years of experience in system management and operation. Delivers safe and efficient operations and personnel and equipment safety. Strong leadership and excellent oral and written communication skills, problem-solving and making good decisions.
Overview
5
5
years of professional experience
Work History
Control Room Operator
Secuitas Security Services USA
Quincy, USA
06.2023 - Current
- Multitasker.
- Monitored surveillance cameras and alarms systems to detect suspicious activity.
- Maintained accurate records of daily activities.
- Displayed excellent customer service skills when interacting with guests or visitors.
- Lenel operator.
- Radio Communications.
- Monitored security feeds to ensure safety and compliance in various facilities.
- Respond quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Answered incoming calls from customers and provided assistance as needed.
- Assisted with physical security operations, including handling keys and badge issuance.
- Provided customer service support related to security issues via telephone, emails, or teams.
Person In Charge (PIC)
IGA
Quincy, USA
03.2021 - 08.2021
- Maintained compliance with company policies and procedures.
- Resolved conflicts between staff members professionally and efficiently.
- Trained new employees on company policies, procedures and work ethics.
- Coordinated employee schedules according to availability and approved shift changes.
- Oversaw cash handling procedures to ensure accuracy and security.
- Maintained accurate records of employee attendance and performance reviews.
Skills
- Time management
- Customer service
- Accounting
- Security
- Microsoft Teams
- Property management
- Front desk
- Phone etiquette
- Account management
- Microsoft Outlook
- Remote troubleshooting
- Office experience
- Microsoft Office
- Bilingual English and Spanish
- Surveillance
- Sales
- Organizational skills
- Camera Operator
- Communication skills
- Goal setting
Timeline
Control Room Operator
Secuitas Security Services USA
06.2023 - Current
Person In Charge (PIC)
IGA
03.2021 - 08.2021