Summary
Overview
Work History
Education
Skills
Timeline
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GABRIELA TRUJILLO

Thornton,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High success leading conflict resolution and team management. Adaptable and eager candidate with quick learning curve.

Overview

7
7
years of professional experience

Work History

Area Manager of Operations

Amazon DEN3
05.2022 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Process Assistant

Amazon DEN3
11.2020 - 05.2022
  • Assisted in the operation of the outbound Singles department with a focus on Smart Pac, taking FHN from lowest performing shift to highest within months
  • Understanding of ICW and how to find barriers on shipping sorter that would stop production in smart-pac
  • Teamed with Ship Dock to lower those barriers and reduce blocked time on Flat Sorter
  • Participated in multiple Rapid Kaizen Events
  • One to enhance the indirect role of water spiders in the Inbound Department and another to standardize work flow of the Outbound Pick department
  • Joined various PPO and VSM teams to ensure all shifts were aligned on standard work flow
  • Aided operation and area managers on a daily basis with non-negotiable deliverables, data pulling and stand work practices
  • Ran Proxemics team during COVID to comply with CDC guidelines and the safety and well-being of associates
  • This included operating safe self-service testing, restocking of sanitation supplies and ensuring associates maintained a safe distance from each other.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.

Warehouse Associate

Amazon DEN3
08.2019 - 11.2020
  • Began as a picker, quickly exceeding productivity and quality metrics
  • Learned ICQA and the value add of Count, Problem Solve and Floor Health
  • Became a backup QB and ran Floor Health
  • Understanding of process path, knowledge of time off task, end of shift reports (wash)
  • Proficient in MMA, SCC, Roboscout, FCLM, SIM ticket, Quip
  • Amazon DDE6- DELIVERY STATION Associate

Sortation Associate

Amazon DDE6
01.2019 - 01.2019
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Bar Lead/Bar Manager

Sarto’s
01.2018 - 01.2019
  • Predominately ran as lead bartender which required scheduling teammates, managing the floor, ensuring customer satisfaction and proper flow from bar to restaurant
  • Created weekly inventory needs and connected with Owner on cost efficient items to purchase
  • Learned the art of wine and increased knowledge to meet the needs of customers and benefit profitability for the business
  • Management included the bar, cocktail menu and inventory
  • Provided end of night cash handling
  • Developed products that increased revenue.

Bartender/Server

Matador Denver
01.2017 - 01.2018
  • Learned over 200 different varieties of tequilas and mezcals
  • Taught patrons about products to encouraged them to try new ones, expand their pallet and knowledge
  • This allowed for personalized customer experiences and an increase in profit for the business
  • Utilized teamwork and lead opening and closing duties

Education

Bachelor of Arts - Journalism

University of Northern Colorado
Greeley, CO
05.2015

J.K. Mullen High School
Denver
05.2010

Skills

  • Writing & Editing
  • Commitment to Customer Service
  • Proficient in Microsoft
  • Flexible & Reliable
  • Strong Power of Observation
  • Performance Feedback
  • Records Organization and Management
  • Process Development and Streamlining
  • Maintaining Clean Work Areas
  • Policy Development and Enforcement

Timeline

Area Manager of Operations

Amazon DEN3
05.2022 - Current

Process Assistant

Amazon DEN3
11.2020 - 05.2022

Warehouse Associate

Amazon DEN3
08.2019 - 11.2020

Sortation Associate

Amazon DDE6
01.2019 - 01.2019

Bar Lead/Bar Manager

Sarto’s
01.2018 - 01.2019

Bartender/Server

Matador Denver
01.2017 - 01.2018

Bachelor of Arts - Journalism

University of Northern Colorado

J.K. Mullen High School

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GABRIELA TRUJILLO