Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Ungo

Boca Raton,FL

Summary

Dynamic and self-driven engineering professional with experience in optimizing production processes, reducing cost and increasing productivity. Exceptional skills in inventory control, automation, quality control and data collection, with a strong commitment to driven continuous improvement and achieving company wide objectives.


Innovative and experienced Decorator with several years of experience working with clients to fulfill their decorating and design goals. Bringing forth a passion for decor and an eye for achieving the ultimate "wow" factor for interior and exterior spaces. Committed to combining functionality with aesthetically pleasing decor. Adept in handling all aspects of planing and decorating from conception to completion.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

United Realty Group
01.2019 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Decorator

Owner
04.2012 - 01.2017
  • Worked with clients to understand needs and desires related to interior and exterior decoration
  • Achieved budget goals and kept careful documentation of plans and orders.
  • Presented clients with a variety of options for color schemes, decorative accessories, furniture placements and more.
  • Read job orders and inspected workpieces to determine work procedures and materials required.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and diverse items.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Conducted client consultations to understand requirements and preferences.

Mitigation and Risk Programs Manager

Citi Bank
01.2011 - 10.2011
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved financial concerns by working with team members and directors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Discussed property liquidation options with customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Monitoring and Control Manager

Citi Bank
01.2008 - 01.2011
  • Produced detailed and relevant reports for use in making business decisions.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Responsible for development and implementation of monitoring and evaluation strategies .
  • Managed compliance efforts, reporting and audits.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Prepared records and data for regular audits.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Developing and overseeing control systems to prevent or deal with violations of legal guidelines and internal policies.
  • Evaluating the efficiency of controls and improve them continuously.
  • Responsible to identify risks that an organization faces and advises on how to avoid or address them.

Front End Manager

Citi Bank
01.2007 - 01.2008
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Monitored 100 agent stations to guarantee a good debt collection call scripts.
  • Created, prepared, and delivered reports to various departments.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of collections, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational recovery goals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Industrial Engineering -

Universidad Doctor Jose Matias Delgado
San Salvador, El Salvador
03.2001

Skills

Data Management

Product testing and quality control

Production Planing

Process Management

Project Management

Advance decorating skills

Residential Decorating

Commercial Decorating

Handcrafting

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Real Estate Agent

United Realty Group
01.2019 - Current

Decorator

Owner
04.2012 - 01.2017

Mitigation and Risk Programs Manager

Citi Bank
01.2011 - 10.2011

Monitoring and Control Manager

Citi Bank
01.2008 - 01.2011

Front End Manager

Citi Bank
01.2007 - 01.2008

Industrial Engineering -

Universidad Doctor Jose Matias Delgado

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Gabriela Ungo