Gabriela Valdez
Pacoima,CA
Summary
Highly experienced Manager, for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Salesperson
Exclusive Room ( Owner)
Arleta, California
09.2019 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Expanded brand and marketing strategies by planning strategic events.
- Make sales through lives to increase customer shopping.
Assistant Manager
Fox Painting
Arleta, California
02.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Manager
Starbucks
Northridge, CA
02.2015 - 11.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Set sales and profit goals and implemented plans to correct performance deficiencies to increase sales at a 100%
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in store operations.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Completed daily sales reports and analyzed metrics to identify trends.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost results.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Hired team members and trained in collaborative team environment.
- Worked closely with executives to guide budget planning.
- Developed reports to outline project status, budget data and other information.
Shift Manager
Subway
Van Nuys, CA
04.2012 - 07.2014
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Handled customer complaints, questions and inquiries.
- Managed inventory and ordered new products when inventory was running low.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Optimized productivity, streamlined program efficiency and boosted profitability.
Education
Bachelor of Science - Business Administration
Cal State University
Northridge08.2020
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Los Angeles Mission College
Sylmar, CA06.2017
Associate of Science - Business Administration
Los Angeles Mission College
Sylmar, CA06.2017
Associate of Arts - Liberal Arts: Business
Los Angeles Mission College
Sylmar06.2017
High School Diploma -
Pacoima Skills Center
Pacoima06.2016
Skills
- Sales Techniques
- Project Management
- Staff Development
- Teamwork and Collaboration
- Operational Efficiency
- Loyalty Building
- Export Compliance
- Prioritizing Workflows
- Corrective Actions
- Corporate Compliance
- Maximizing Profitability
- Effective Communicator
- Merchandising Selection
- Social Media Platforms
- Guest Satisfaction
- Inventory Merchandising
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Salesperson
Exclusive Room ( Owner)
09.2019 - Current
Assistant Manager
Fox Painting
02.2019 - Current
Manager
Starbucks
02.2015 - 11.2018
Shift Manager
Subway
04.2012 - 07.2014
Bachelor of Science - Business Administration
Cal State University
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Los Angeles Mission College
Associate of Science - Business Administration
Los Angeles Mission College
Associate of Arts - Liberal Arts: Business
Los Angeles Mission College
High School Diploma -
Pacoima Skills Center
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