Gabriela Valdivia
Norwalk,CA
Summary
Skilled HR Director offering 10+ years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency. HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. Focused Payroll Clerk/Office Manager maintaining payroll information with confidentiality and accuracy. Exceptionally-skilled in records-keeping, commissions calculations and balancing payroll. Experience in record-keeping and data entry. Knowledge in MS Office, including Word, and basic Excel. Exceptional problem-solving and interpersonal skills.
Overview
10
10
years of professional experience
Work History
HR Director/Payroll Specialist/Office Manager
Lords of Plumbing
05.2014 - Current
- Managed payroll for temporary, hourly, and salaried employees.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Established employee payroll files and updated existing files with new information.
- Onboarded new employees in time reporting and payroll systems.
- Identified, researched and resolved issues with hours worked.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Administered payroll for staff weekly using Quickbooks software.
- Supervised proper processing of garnishments, offered child support and distributed wage assignments.
- Tracked child support and other types of wage garnishments to paychecks.
- Creating Excel sheets to keep track of completed assignments.
- Gathered timesheets to prepare weekly payroll data for processing.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Managed weekly payroll duties.
- Prepared manual checks and initiated direct deposits for select employees.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Answering inbound calls, dispatching employees to job sites.
- Help recruit new hires as well as conducting employee terminations if required.
- Any other administrative tasks that are needed.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Evaluated compensation structures and policies, ensuring competitive positioning within the market and internal equity among staff members.
- Met with employees weekly for progress reviews and performance assessments.
- Conducted investigations and assisted with handling employee complaints.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or CEO.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented and developed customer service training processes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA05.2012
Skills
- Examining Information
- Maintaining Files
- Data Entry Documentation
- Basic Excel Spreadsheets
- Payroll Processing
- Company Leadership
- Compensation and benefits
- Recruitment and hiring
- Employee Handbook Development
- Human Resources Management
- Hiring and Onboarding
- HR Budgeting
- Direct Deposit Processing
- Microsoft Office
- Customer Service
- Critical Thinking
- Strong Organizational Skills
- Types 58 WPM
- Clerical Support
- Decision Making
- Intuit QuickBooks
- Verbal and Written Communication
- Timecard Management
- Pay Adjustments
- Bi-lingual Proficiency (Spanish)
- Administrative and Office Support
- Multi-Line Phone Systems
- Data Entry
- Customer Account Management
- Direct Sales
Languages
Spanish
Native or Bilingual
Timeline
HR Director/Payroll Specialist/Office Manager
Lords of Plumbing
05.2014 - Current
High School Diploma -
Parkridge Private School
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