Giovanni Vallejo
Modesto,CA
Summary
Proven forklift operator and customer service expert, excelled at Gilton Solid Waste Management by enhancing warehouse efficiency and safety. Skilled in forklift operation and OSHA compliance, coupled with exceptional team collaboration and problem-solving abilities, led to significant improvements in customer satisfaction and operational productivity. Achieved recognition for surpassing performance metrics, demonstrating a commitment to excellence and continuous improvement.
Overview
2
2
years of professional experience
Work History
Forklift Operator
Gilton Solid Waste Management
Modesto, CA
10.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Communicated with floor managers to determine merchandise placement.
Customer Service Representative
AutoZone
Modesto
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Wendys Restaurant
Modesto
01.2023 - 10.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Modesto High School
Modesto, CA05.2023
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Material handling
- OSHA compliance
- Inventory staging
- Inventory counts
Languages
Spanish
Native or Bilingual
Timeline
Forklift Operator
Gilton Solid Waste Management
10.2024 - Current
Customer Service Representative
AutoZone
05.2024 - 10.2024
Customer Service Representative
Wendys Restaurant
01.2023 - 10.2023
High School Diploma -
Modesto High School