Gabriela Vallejo
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Affordable Cremation and Burial Service
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Worked effectively in fast-paced environments.
- Attention to detail while processing DC proof sheet.
- Processing payments.
Family Services Specialist
Division Of Welfare And Supportive Services
04.2024 - 10.2024
- Paid attention to detail while completing assignments.
- Processed applications for SNAP, Medical and TANF.
- Organize and schedule interviews for SNAP applications.
- Data entry for voter registration log.
Assistant Manager
CASH 1 Loans
03.2016 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Canyon Springs High School
Las Vegas, NV06-2013
Skills
- Confidential document control
- Administrative operations
- Database administration
- Problem-solving
- Microsoft
- Proofreading
- Excel spreadsheets
- Time management
- Data entry
Certification
- CNP - Certified Notary Public
Languages
Spanish
Timeline
Administrative Assistant
Affordable Cremation and Burial Service
10.2024 - Current
Family Services Specialist
Division Of Welfare And Supportive Services
04.2024 - 10.2024
Assistant Manager
CASH 1 Loans
03.2016 - 10.2023
Canyon Springs High School
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