Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Vanegas

Miramar

Summary

Dynamic professional with extensive travel industry experience at Carnival Cruise Lines, excelling in client relationship building and itinerary planning. Proven track record of enhancing customer satisfaction through exceptional communication and strong negotiation skills, resulting in increased repeat business and memorable vacation experiences tailored to individual preferences.

Overview

19
19
years of professional experience

Work History

Personal Vacation Planner

Carnival Cruise Lines
05.2014 - Current
  • Utilized analytical skills to evaluate feedback from guests, resulting in continuous improvement of service offerings and processes.
  • Fostered strong relationships with guests by maintaining open lines of communication throughout the planning process.
  • Developed comprehensive knowledge of various destinations & fleet knowledge allowing for expert guidance in selecting appropriate options for guests'' needs.
  • Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
  • Provided exemplary customer service during high-pressure situations, resolving issues efficiently while maintaining professional demeanor at all times.
  • Improved upselling opportunities by identifying add-on services that aligned with guests preferences and budgets.
  • Streamlined the booking process to ensure a hassle-free experience for customers.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing guests, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Inside Sales Representative

American Medical Depot
09.2011 - 04.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new Government/Hospital accounts, established customer credit and set up payment methods.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Maintained current knowledge of evolving changes in marketplace.

Administrative Officer / Sr. Loan Processor

Citizens Mortgage Investment Corp
04.2006 - 08.2011
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Human Resource. Interview and screen applicants as well as provide training for new coming employees. Supervised a group of 8 employees, scheduled work hours and determined salaries.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Reduced loan processing time by developing and employing standardized documentation procedures.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Evaluated approvals against established bank and government lending standards.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Advised loan officers to comply with loan guidelines and apply best practices.


Education

High School Diploma -

Miramar High School
Miramar, FL
05-2001

Skills

  • Travel industry experience
  • Itinerary planning
  • Language proficiency
  • Client relationship building
  • Retail sales
  • Mentoring and training
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Microsoft office
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Personal Vacation Planner

Carnival Cruise Lines
05.2014 - Current

Inside Sales Representative

American Medical Depot
09.2011 - 04.2014

Administrative Officer / Sr. Loan Processor

Citizens Mortgage Investment Corp
04.2006 - 08.2011

High School Diploma -

Miramar High School

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Gabriela Vanegas