Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
small beauty business
Languages
Timeline
Generic

Gabriela Vasquez

Anaheim,CA

Summary

Proven leader and adept communicator, enhanced team performance and customer satisfaction at Walmart by implementing effective training and problem-solving strategies. Skilled in POS System Operation and fostering positive customer interactions, I consistently contributed to a results-driven environment, achieving a significant increase in repeat customer engagement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Walmart
11.2023 - 07.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.

Receptionist

H&r Block
02.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.

Beauty Advisor

Sephora
09.2022 - 02.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

PROSPERA FINANCIAL

Northgate Market
04.2021 - 09.2021
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Negotiated with finance companies for optimal financing opportunities for clients.
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.

TARGET BEAUTY

Target
10.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

CRICKET WIRELESS

Cricket Wireless
01.2019 - 10.2019
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Tracked and recorded department inventory of products.
  • Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Operated product tools, equipment, and point of sale terminals.
  • Assisted [Number] customers per [Timeframe] in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

ULTA BEAUTY

Ulta
03.2014 - 06.2019
  • Identified client needs and recommended products based on preferences and requirements.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Maintained sales goal of $[Number] per day.

WALMART CASHIER

Walmart
01.2010 - 05.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

North Orange County Regional Occupational Program
06.2013

Skills

  • International Financial Reporting Standards (IFRS)
  • Computer Hardware Knowledge
  • User Experience
  • Adobe Captivate
  • Problem Analysis
  • Financial Reporting Systems Maintenance
  • Client Requirements
  • Critical Thinking
  • Reading Comprehension
  • Problem Resolution
  • Document Design
  • Customer Service
  • Cash Handling
  • Punctual and Reliable
  • Team Leadership
  • Positive Attitude
  • Flexible Schedule
  • Cash Register Operation
  • Cash handling expertise
  • Store Opening and Closing
  • Money Handling
  • Cashier training
  • Product restocking
  • Heavy Lifting
  • New Hire Training
  • Adaptability and Dependability
  • Merchandise Stocking
  • Shift Scheduling
  • Online Order Picking
  • POS System Operation

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Achieved sales through effectively helping

Certification

  • financial services Training - 2 weeks
  • makeup artistry training certification - 20 weeks

small beauty business

BELLA LUXX LASHES

We are a beauty boutique specializing in 3D-5D mink & FAUX mink lashes. Intricately designed & handcrafted with care, our lashes are made with the finest quality materials to ensure quality and durability; providing our customers with lashes that are long lasting, lightweight, and glamorous

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Cashier Team Lead

Walmart
11.2023 - 07.2024

Receptionist

H&r Block
02.2023 - 04.2023

Beauty Advisor

Sephora
09.2022 - 02.2023

PROSPERA FINANCIAL

Northgate Market
04.2021 - 09.2021

TARGET BEAUTY

Target
10.2019 - 01.2021

CRICKET WIRELESS

Cricket Wireless
01.2019 - 10.2019

ULTA BEAUTY

Ulta
03.2014 - 06.2019

WALMART CASHIER

Walmart
01.2010 - 05.2013

High School Diploma -

North Orange County Regional Occupational Program

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Gabriela Vasquez