Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Vazquez

High Point,NC

Summary

Seasoned Manager with a robust background in banking operations and staff development, notably at JPMorgan Chase. Excelled in enhancing operational efficiency and fostering customer relationships, achieving significant team performance improvements. Skilled in teller auditing and known for exceptional patience and empathy, I bring a proven track record of strategic leadership and financial acumen.

Overview

24
24
years of professional experience

Work History

Manager

Vazquez Pro Painting
Winston-Salem, NC
04.2013 - 01.2025
  • Recruited and trained new employees to meet job requirements.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed and implemented strategic plans to achieve company objectives.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.

Sales Representative

Wells Fargo
Winston-Salem, NC
12.2012 - 03.2013
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Explained banking procedures and regulations to customers accurately.
  • Informed customers about new products or services available through the bank.
  • Resolved customer complaints in a timely manner to maintain positive relationships.

Teller Service Representative

SunTrust
Winston-Salem, NC
11.2011 - 11.2012
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.

Front Desk Coordinator

Smile Starters- Winston Salem
Winston-Salem, NC
08.2010 - 11.2010
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.

Assistant Vice President/Branch Manager

JPMorgan Chase
Henderson, NC
07.2001 - 07.2010
  • Monitored staff performance and provided feedback for improvement.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Conducted internal audits to ensure adherence to internal controls and external regulatory requirements.

Education

Bachelor of Science -

Universidad Autonoma De Guerrero
Acapulco Guerrero Mexico
09-1992

Skills

  • Teller auditing
  • Operational efficiency
  • Banking operations
  • Staff training and development
  • Customer relationship building
  • Cash handling expertise
  • Patience and empathy

Languages

Spanish
Native/ Bilingual

Timeline

Manager

Vazquez Pro Painting
04.2013 - 01.2025

Sales Representative

Wells Fargo
12.2012 - 03.2013

Teller Service Representative

SunTrust
11.2011 - 11.2012

Front Desk Coordinator

Smile Starters- Winston Salem
08.2010 - 11.2010

Assistant Vice President/Branch Manager

JPMorgan Chase
07.2001 - 07.2010

Bachelor of Science -

Universidad Autonoma De Guerrero
Gabriela Vazquez