Summary
Overview
Work History
Education
Skills
Awards Certificates Recognitions Volunteerism
Languages
References
Timeline
Generic

Gabriela Villarreal

Milwaukee

Summary

Administrative support professional with proven communication, interpersonal, and organizational skills. Expertise in fostering strong customer relationships and delivering exceptional service. Bilingual in Spanish and English, with advanced proficiency in French.

Overview

10
10
years of professional experience

Work History

Hospitality Manager/Production Coordinator

The Rave/Eagles Club
Milwaukee
10.2021 - 04.2025
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Recommended local area establishments or services to suit the tour's interests and plans.
  • Managed 15 hospitality runners who were ultimately the tour managers for the day.
  • I gave historical tours about the building and the haunted pool.
  • I was the Latin Market Production Manager and their Hospitality Manager.
  • Contacted vendors for production supplies (FX, backline, audio gear, and lighting gear).
  • Translated for every department in the building when we had patrons or tours that spoke spanish or french.

Artist Relations Specialist/Runner

The Rave/Eagles Ballroom
Milwaukee
04.2019 - 10.2021
  • Facilitated client interactions with diverse acts and personnel.
  • Coordinated artist hospitality and rider requirements according to advance specifications.
  • Managed cash handling, transaction tracking, and reporting processes.
  • Arranged transportation for VIP clients and accompanying teams.
  • Maintained open communication between venue management and touring personnel.
  • Provided English to Spanish translation services in client-facing scenarios.
  • Retrieved items on-site and off-site for talent, special guests, and personnel.

Operations Volunteer

Diversify the Stage
04.2020 - 12.2021
  • Maintaining and developing the database.
  • Technical support.
  • Since this is a really new organization, my role is morphing daily.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Conducted quality assurance checks on completed projects before submission to ensure accuracy.

Sales Support Specialist

Carpenter Brothers, Inc
Mequon
01.2020 - 10.2021
  • Provided customer support by assisting with sales procedures.
  • Enter new orders and tracking orders.
  • Investigate shipping issues and managing customer accounts.

Customer Service Leader

IKEA
Schaumburg
12.2018 - 12.2019
  • Managed and provided coaching to the co-workers on the sales floor to secure a consistent customer experience and operation in the after-market selling, returns, cash lanes, home delivery, handout and car loader area.
  • Helped oversee 30+ co-workers with their development within IKEA.
  • Assisted in the development of solutions for customer issues, concerns, complaints and suggestions.
  • Oversaw and managed money handling security routines.
  • Monitored performance utilizing set goals, adapting and taking action when required.

Media Specialist

Lollapalooza OBO Love Hope and Strength Foundation
01.2016 - 08.2019
  • Encouraged people to sign up for the International Bone Marrow Registry via cheek swab.
  • Acted as a media specialist.
  • Supported C3 Productions to make sure that the media tent/area was full stocked with brand partnership items for the media in the area.

Customer Resolutions Co-Worker

IKEA
Oak Creek
05.2016 - 12.2018
  • Resolved customer requests in-store, over the phone, or via email, providing the most thorough research in a timely manner.
  • Addressed customer needs, responding to specific requests.
  • Assisted in inventory management, ensuring stock levels met demand without excess.

Research and Adjustments Representative

BMO Financial Group
Naperville
04.2015 - 08.2017
  • Lead trainer for all new departmental hires, error resolution, intake queues, and administrative tasks.

Education

B.A. - Spanish International Studies, Minor French

Purdue University
Indiana
01.2010

Study Abroad - Spanish Philology

Universitat de Barcelona
Barcelona, Spain
01.2008

Skills

  • Relationship building
  • Cash handling
  • Data entry
  • General Accounting Support
  • Customer relationships
  • Procurement/Inventory
  • Administrative Support
  • Community Outreach
  • Project Implementation
  • Logistical coordination
  • Process and routine writing
  • Problem solving

Awards Certificates Recognitions Volunteerism

  • Diversify the Stage (Operations Volunteer), 04/20, Current, Maintaining and developing the database, Technical support.
  • Lollapalooza OBO Love Hope and Strength Foundation (Media Specialist), 2016, Current, Encouraged people to sign up for the International Bone Marrow registry via cheek swab., Acted as a media specialist.
  • AFS-USA Travel Award (Chaperone students to Thailand), 2016
  • Certified Trainer of Trainers, 12/15
  • Spotlight Award, BMO Financial Group, 01/16
  • Outstanding Student of the Year, Department of Foreign Languages & Literatures, 05/10
  • Presidential Award for Community Service, 05/02

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Hospitality Manager/Production Coordinator

The Rave/Eagles Club
10.2021 - 04.2025

Operations Volunteer

Diversify the Stage
04.2020 - 12.2021

Sales Support Specialist

Carpenter Brothers, Inc
01.2020 - 10.2021

Artist Relations Specialist/Runner

The Rave/Eagles Ballroom
04.2019 - 10.2021

Customer Service Leader

IKEA
12.2018 - 12.2019

Customer Resolutions Co-Worker

IKEA
05.2016 - 12.2018

Media Specialist

Lollapalooza OBO Love Hope and Strength Foundation
01.2016 - 08.2019

Research and Adjustments Representative

BMO Financial Group
04.2015 - 08.2017

B.A. - Spanish International Studies, Minor French

Purdue University

Study Abroad - Spanish Philology

Universitat de Barcelona

Similar Profiles

CREATE PROFILE
Gabriela Villarreal