Gabriela Wilkes
Katy,TX
Summary
Accomplished Director with a proven track record at Texas Kids Childcare, enhancing team performance and operational efficiency. Expert in strategic planning and people management, I've spearheaded initiatives that fostered professional growth and improved project outcomes. My leadership has consistently resulted in increased client satisfaction and financial stability. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Director
Texas Kids Childcare
05.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
DIrector
Star Kiddos Daycare Center
12.2011 - 02.2015
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Director
The Cottage Of Little York
07.2011 - 11.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Director
Texas Kids Learning Center
03.2009 - 06.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Child Development Associate -
Council For Professional Recognition
Houston Texas08.2023
Director's Credential Certificate - Directors Administration Credential
Child Care Council of Greater Houston
Houston Texas07.2019
High School Diploma -
Educacion Media N 4 Barrio Maritimo
Buenos Aires Argentina05.1988
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Staff Management
- Staff Development
- Issues Resolution
- Financial Management
- Quality Assurance
Crafts & Personalized Laser Engraver
I enjoy creating crafts for myself and for others. I do make a lot of personalized items such as name tags, cups with names are just of some of the things I can make. I have also made bags with pictures on it, to give for gifts. I enjoy making all kind of crafts to share with others.
Languages
Spanish
Native or Bilingual
Timeline
Director
Texas Kids Childcare
05.2019 - Current
DIrector
Star Kiddos Daycare Center
12.2011 - 02.2015
Director
The Cottage Of Little York
07.2011 - 11.2011
Director
Texas Kids Learning Center
03.2009 - 06.2011
Child Development Associate -
Council For Professional Recognition
Director's Credential Certificate - Directors Administration Credential
Child Care Council of Greater Houston
High School Diploma -
Educacion Media N 4 Barrio Maritimo
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