Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Gabriela Zepeda

Sr Lead Office Coordinator
San Francisco,CA

Summary

Proven leader in office administration and project coordination, I significantly enhanced operational efficiency at St Mary's Hospital and Medical Center. Expert in document management and team bonding, I streamlined processes, improved customer satisfaction, and developed a comprehensive training program, reducing new hire integration time. My approach consistently achieves results through meticulous organization and effective communication.

Overview

13
13
years of professional experience

Work History

Sr. Lead Office Coordinator

St Mary's Hospital and Medical Center
07.2015 - Current
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Schedule appointments for patients
  • Create monthly meetings in person and video calls.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Reconciled account files and produced monthly reports.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Created and implemented secure filing systems for sensitive employee and patient documents.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Supervisor

Select Staffing Agency
03.2012 - 09.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Supervised groups of 10+ to 100 per day depending on how much staff we needed for events.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Education

Associate of Science - Cardiovascular Technology

City College of San Francisco
San Francisco, CA
2028

Skills

Office Administration

Software

Excel, powerpoint and word

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sr. Lead Office Coordinator

St Mary's Hospital and Medical Center
07.2015 - Current

Supervisor

Select Staffing Agency
03.2012 - 09.2014

Associate of Science - Cardiovascular Technology

City College of San Francisco

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Gabriela ZepedaSr Lead Office Coordinator