Gabriela Gutierrez
ophthalmology technician/scribe
Fort Worth,TX
Summary
Developed diagnostic and customer care skills in clinical environment, seeking to transition into a new field. Looking to leverage these transferrable skills in new roles and eager to learn and grow. Skilled in chart documentation, staff training, and consistently improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Ophthalmic Technician/Ophthalmic Scribe
Alliance Vision Institute
Fort Worth, TX
09.2025 - Current
- Assisted in performing comprehensive eye examinations and diagnostic tests.
- Collaborated with team members to enhance service delivery standards and improve customer satisfaction rates.
- Adapted to new software tools quickly, enhancing productivity and streamlining service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
Lead Scribe
Glaucoma Associates of Texas
Fort Worth, TX
04.2023 - 08.2025
- Documented patient histories and clinical findings during glaucoma examinations.
- Assisted ophthalmologists with patient consultations and treatment plans.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Ophthalmic Scribe/Technician
Fort Worth Eye Associates
Fort Worth, TX
03.2022 - 04.2023
- Documented patient histories and ocular exams to support physician efficiency.
- Assisted in maintaining accurate electronic medical records for streamlined patient care.
- Communicated effectively with patients to gather relevant information and address inquiries.
- Resolved customer inquiries and complaints effectively.
Education
Associates Degree - Medical Assistant
Remington College
Fort Worth, TX06-2014
High School Diploma -
Stephenville High School
Stephenville, TX05-2011
Skills
- Fluent Bilingualism - Spanish / English
- Reliability
- Attentive to detail
- Telephone triage
- Diagnostic testing
- Chart documentation
- Organizational skills
- Adaptability and flexibility
- Customer service
- Teamwork and collaboration
- Data entry
- Active listening
- Customer relations
- Computer proficiency
Timeline
Ophthalmic Technician/Ophthalmic Scribe
Alliance Vision Institute
09.2025 - Current
Lead Scribe
Glaucoma Associates of Texas
04.2023 - 08.2025
Ophthalmic Scribe/Technician
Fort Worth Eye Associates
03.2022 - 04.2023
Associates Degree - Medical Assistant
Remington College
High School Diploma -
Stephenville High School