Gabriela Alondra Andrade-Munoz
Reno,NV
Summary
Community Health Worker - Hardworking healthcare professional successful at managing training, gathering paperwork and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail. Skilled at delivering informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Health Worker
Immunize Nevada
Reno, NV
02.2024 - Current
- Provided immunizations according to established protocols while ensuring compliance with all applicable laws and regulations.
- Participated in community outreach activities providing educational information as well as little travel size hygiene products/toys.
- Educated patients about vaccine preventative diseases, vaccine safety, vaccine schedules and preventive measures.
- Provided guidance on vaccine schedules and safety, assisted in informing patients where to locate specific services.
- Developed and implemented health education events for individuals and families to promote healthy lifestyles.
- Collaborated with public health departments to develop strategies for promoting healthy behaviors in the community.
- Maintained accurate records of patient interactions using electronic medical records systems.
- Cooperated with health-related agencies and organizations in carrying out community activities.
- Collaborated with other healthcare providers to ensure quality patient care was delivered in a timely manner.
- Evaluated effectiveness of interventions by comparing pre-and post-intervention data.
- Represented the organization at meetings or conferences related to community health issues.
- Assisted with research projects related to community health initiatives.
- Attended staff meetings and required courses to maintain knowledge of current clinic procedures and latest medical advances relevant to everyday practice.
- Facilitated access to resources such local low cost clinics, low cost vaccinations and guidance where to go to receive resources low cost healthcare assistance.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting protection and reducing compliance issues.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Optical Technician
Jennifer L. Shane & Associates Optometry
Tahoe City, CA
12.2020 - Current
- Trained new employees on proper use of equipment and techniques.
- Ordered stock from suppliers when necessary to fulfill customer orders.
- Resolved customer complaints regarding product quality or service issues promptly.
- Completed administrative tasks related to record keeping and documentation.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Tested lenses for aberrations, distortions, and other defects using specialized equipment.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Performed routine maintenance and calibration of optical instruments.
- Ensured that all safety protocols were followed while operating machinery.
- Created detailed reports documenting the results of visual inspections and tests.
- Conducted physical examinations on patients to determine their vision needs.
- Adhered to company policies and procedures related to safety regulations.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Facilitated optimal care by exploring past histories, systemic illnesses and current medications with patients.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Documented work activity to provide repair details.
- Installed, troubleshot and repaired special test components and calibrated and maintained precision testing instrumentation.
Patient Care Assistant
Infinity Hospice Care
Reno, NV
07.2022 - 02.2023
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Reported any changes in patient condition to the supervising nurse immediately.
- Responded quickly to emergency situations following established protocols.
- Provided emotional support for distressed patients and families during difficult times.
- Maintained accurate records of patient care services provided.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Participated in developing individualized plans of care based on patient assessments.
- Restocked unit frequently with necessary medical supplies.
Food Runner/Head Hostess
Za's Lakefront
05.2018 - 12.2020
- Experience
- Handled customer complaints with empathy and composure.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed a range of documentation and entered information into databases.
- Trained, coached, and supervised new sta members.
- Consistently met my short and long-term targets.
- Encouraged patients to adhere to all treatments and recommendations of the physician, providing education as needed so patients could understand why treatments were required and how they worked
- Registered incoming patients, collecting necessary information via intake forms; managed patient data and updated patient records
- Maintained the cleanliness of the
- Ce area and waiting room, sanitizing frequently touched surfaces and providing personal protection equipment, including disposable masks and hand sanitizer, to patients and their families
- Answered and placed telephone calls using a multi-line system, always maintaining a friendly and professional demeanor
- Greeted patients upon entry; answered telephones, made appointments, and addressed patient inquiries
- Conducted basic
- Ce tasks, including answering postal and email correspondence, ling paperwork, using copy and fax machines, and sanitizing frequently touched surfaces
- Answered customers' queries, provided appropriate assistance and met their requests during service
- Prepared entrées, desserts, soft drinks, and salads when kitchen sta was stretched thin to maintain proper work ow
- Trained new restaurant employees in daily restaurant tasks and activities to ensure a smooth transition into their workstations
Retail Sales Associate Pineapple
Reno, NV
04.2017 - 05.2018
- Collaborated with wait sta to serve alcoholic beverages, salads, desserts, main meals, and soft drinks to clients
- Performed daily tasks, such as setting tables, serving food and cleaning restaurant
- Directed guests to their tables
- Expert knowledge of restaurant menu and daily specials
- Served food at high paced diner
- Took orders and took note of any food allergies
- Trained new sta and assisted in hiring process
- Supervised and delegated tasks to a team of [12] people.
- Proactively participated in meetings and helped create new practices.
- Developed vibrant customer service skills and interfaced well with management and fellow employees
- Received commendation for perfect attendance and Employee of the Month.
- Resolved customer complaints to maintain a high level of satisfaction concerning food quality, restaurant cleanliness, timliness, and service
- Greeted customers upon entry to the restaurant; seated groups and provided menus and silverware
- Performed opening and closing duties, including cleaning, preparing the specials board, and opening or closing the register
- Communicated with kitchen and bar sta to complete food and drink orders; lled in as bartender when needed
- Greeted patrons upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor
- Kept drinks re lled and frequently visited tables to meet guest needs
- Bussed and cleaned tables; maintained the overall orderliness of the restaurant and performed closing duties
- O ered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences
- Proactively assisted customers with questions, concerns, and item purchases while walking the sales oor
- Assisted with calculating the store's end of year inventory
- Computed sale prices and total purchases; received and processed cash and credit payment
- Managed cash register, communicated with customers and operated the sales oor and consistently exceeded sales and promotional goals
- Built customer rapport by asking speci c questions and listening attentively
- Preformed daily tasks in sales, sale promotions, payment and exchanges policies
- Opened and closed store independently when needed
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
- Maintained and operated store during manager’s absence
- Completed weekly price changes and assisted in inventory control
- Maintained sales report and met monthly quotas
Server/Head Hostess
Jakes On The Lake
Tahoe City, CA
01.2014 - 05.2018
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
Nationality: Mexican American
Reno, NV
- 10.1997
Education
Bachelors - Community Health Sciences
University of Nevada
Reno, NV05.2022
Undergraduate - Prerequisites
Sierra College Tahoe Truckee
12.2017
Skills
- Languages Skills
- Excellent written and oral communication
- Proficient in Computer skills
- Quick critical thinker
- Fast learner
- Team player
- Problem solver
- Bilingual
- Organization and Time management
Certification
- Certified Community Health Worker
Timeline
Community Health Worker
Immunize Nevada
02.2024 - Current
Patient Care Assistant
Infinity Hospice Care
07.2022 - 02.2023
Optical Technician
Jennifer L. Shane & Associates Optometry
12.2020 - Current
Food Runner/Head Hostess
Za's Lakefront
05.2018 - 12.2020
Retail Sales Associate Pineapple
04.2017 - 05.2018
Server/Head Hostess
Jakes On The Lake
01.2014 - 05.2018
Nationality: Mexican American
- 10.1997
Bachelors - Community Health Sciences
University of Nevada
Undergraduate - Prerequisites
Sierra College Tahoe Truckee
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