Gabriela Aquino Vasquez
Woodbridge
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Airline Customer Service Agent
Piedmont Airliens, Inc.
07.2017 - Current
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Produced and shared customer service reports to support management decision-making.
- Perform other duties as assigned.
Catering Assistant
Family Business
03.2013 - Current
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Perform other duties as assigned.
Time Management Specialist
Piedmont Airlines, Inc.
01.2015 - 07.2017
- Reduced overtime costs by devising effective time management strategies and monitoring staff hours.
- Enhanced workforce efficiency by developing and implementing strategic staffing plans.
- Collaborated with cross-functional teams to resolve workforce issues and enhance overall productivity.
- Managed employee schedules, ensuring adequate coverage for all shifts while minimizing labor expenses.
- Spearheaded the development of new workforce policies, resulting in increased employee engagement and retention rates.
- Streamlined scheduling processes for improved employee satisfaction and reduced turnover.
- Implemented performance metrics to assess staff productivity, identifying areas for improvement and recommending targeted solutions.
- Conducted regular audits of workforce systems, ensuring accurate data entry and compliance with company procedures.
- Contributed to the design of streamlined workflows for more efficient day-to-day operations within the organization.
- Leveraged advanced analytics tools to forecast future staffing needs, enabling proactive recruitment efforts that minimized skill gaps.
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Optimized schedules, forecasts and other tools to present to management.
- Prepared and maintained reports, dashboards and monthly packages.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Perform other duties as assigned.
Education
High School Diploma -
TC Williams High School
Alexandria, VA05.2011
Skills
- Airline Policies
- Stress Tolerance
- Exceptional communication
- Customer Relations
- Reservation Management
- Customer Documentation Review
- Problem-Solving
- Data Entry
- Detail Oriented
- Computer Reservation Software
- Time Management
- Analytical Skills
Timeline
Airline Customer Service Agent
Piedmont Airliens, Inc.
07.2017 - Current
Time Management Specialist
Piedmont Airlines, Inc.
01.2015 - 07.2017
Catering Assistant
Family Business
03.2013 - Current
High School Diploma -
TC Williams High School
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