Gabriela Geller
Miami
Summary
Dynamic and detail-oriented hospitality professional with a proven track record of excelling in fast-paced, high-volume environments. Expertise in delivering exceptional guest experiences while effectively supporting cross-functional teams to ensure seamless operations. Highly skilled in organization, communication, and creative problem-solving, with extensive experience in events, front-office leadership, content production, and administrative support. Recognized for strong initiative and exceptional workflow management, consistently fostering a positive, team-first attitude that drives outstanding results.
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
JW Marriott Miami Turnberry Resort
07.2025 - Current
- Supervise daily Front Office operations in a fast-paced luxury environment, ensuring seamless arrivals, departures, and VIP service
- Oversee daily room assignments, upgrades, inventory management, and out-of-order tracking with precision, keeping the entire house balanced and running efficiently
- Drive team performance through high-impact coaching and service leadership, resulting in a 30% surge in Guest Survey Scores
Content Creator Intern
Lost Tribe
10.2025 - Current
- Developed engaging content for social media platforms, enhancing brand visibility and audience interaction.
- Assisted in developing scripts, concepts, and ideas for digital content series
Logistics Lead
South Beach Wine and Food Festival
02.2025 - 02.2025
- Coordinated logistics operations for large-scale food and beverage events, ensuring timely delivery and setup.
- Managed inventory tracking and distribution processes
- Streamlined vendor communication to enhance supply chain efficiency and accuracy
- Trained team members on best practices for inventory control and event logistics
Resident Assistant
Florida International University
08.2024 - 04.2025
- Planned and executed weekly events that boosted engagement and campus experience
- Maintained detailed logs, reports, and follow-ups for resident support
- Built strong resident relationships and served as the main point of contact for community needs
Guest Service Agent
Fontainebleau Miami Beach
03.2024 - 07.2024
- Delivered luxury guest service in a high-volume, fast-paced environment
- Handled reservations, billing, and account accuracy with attention to detail
- Handled guest issues promptly to ensure smooth operations and satisfaction
Education
Master of Science - Mega Events Candidate
Florida International University
Miami04-2026
Bachelor of Science - Hospitality and Tourism Management
Florida International University
Miami, FL04-2025
Skills
- Luxury Guest Service & Personalized Experience Delivery
- Proficient in Opera PMS systems
- Detail-oriented and organized
- CRM and data tracking expertise
- Adaptability in Dynamic, High-Pressure Environments
- Proactive team contributor
- Proficient in video editing
- Strategic brand development
- Presentation Design & Brand Storytelling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Content Creator Intern
Lost Tribe
10.2025 - Current
Front Office Supervisor
JW Marriott Miami Turnberry Resort
07.2025 - Current
Logistics Lead
South Beach Wine and Food Festival
02.2025 - 02.2025
Resident Assistant
Florida International University
08.2024 - 04.2025
Guest Service Agent
Fontainebleau Miami Beach
03.2024 - 07.2024
Master of Science - Mega Events Candidate
Florida International University
Bachelor of Science - Hospitality and Tourism Management
Florida International University