Gabriela Lilibeth Funes

In my role as Shift Manager, I work to create a welcoming environment for our customers and partners. I am responsible for assisting the store manager directly in running store operations during scheduled shifts, including cash handling, inventory management, maintaining food safety, and more.

Overseeing business operations includes, delegating tasks to partners and peers, and resolving any interpersonal or operational problems that occur during shifts. I use my strong managerial skills to build trust with my team, forming effective working relationships with my coworkers. I make quick and effective decisions while remaining calm and professional in challenging situations.

In Teaching and Training, I can confidently locate my partners on their development path and tailor my coaching to equip partners with the right knowledge and skills. I effectively create training plans for new hires and promoted partners, including documenting opportunities for growth and encouraging partners in sharing their long term goals so that I may assist in reaching them. I have supported the training and development of several Shift Managers, Assistant Store Managers, Store Managers, and District Managers for Starbucks Coffee Company.

For Inventory Management I prioritize ensuring we have the right amount of products to maximize sales while keeping waste low by following the 5S methodology to keep the store organized: Sort, Set in Order, Shine, Standardize, Sustain. It is my responsibility to look and analyze sales data and use it to set pars for all products used in store. I follow through with updating and completing station assessments for store cleanliness to keep the store clean, safe and ready for customers and employees.

In this entry level position with the company, I provided excellent customer service and upheld company values. I strove to be the best example I could be of a strong, approachable partner for my team. I gained Barista Trainer certification in late 2014 and brought the skills I gained through this position to help train new hires and to pursue my own development. In the Barista role I was responsible for greeting customers, taking orders, making beverages and food items, monitored inventory levels of supplies and restocked when necessary, and more. In the Barista Trainer role I trained new baristas on company policies and procedures regarding food handling safety standards.

During my time as an office assistant at a pediatric dental clinic I was responsible for Maintaining a neat, clean and organized environment throughout the office. Greeting visitors in a professional and friendly manner, as well as providing assistance when necessary. I maintained an organized filing system of paper documents; lastly I sterilized instruments according to established guidelines and protocols.