Gabriela M. Vega Lopez
Deltona,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Director
Chick Fill A
3391 University Blvd. Winter Park, Fl. 32792
05.2019 - Current
- Assisted the Director in developing innovative programs.
- Trained and mentored new employees on industry practices and business operations.
- Oversaw purchasing and organization of premier produce inventory.
- Led team of 25 team members in special projects and daily operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Edgewater High School
Orlando, FL05.2019
Skills
- Operations Management
- Strategic Planning
- Data Analysis
- Staff Management
- Staff Coordination
- Team Operations
- Program Coordination
- Customer service
- Training and development
- Decision making
- Team leadership
- Problem solving
- Organizational skills
- Computer Skills
- Staff Training
- Shift Scheduling
- Employee Coaching and Mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Director
Chick Fill A
05.2019 - Current
High School Diploma -
Edgewater High School