Gabriela M. Vega Lopez

Chick Fill A

05.2019 - Current

Assisted the Director in developing innovative programs.
Trained and mentored new employees on industry practices and business operations.
Oversaw purchasing and organization of premier produce inventory.
Led team of 25 team members in special projects and daily operations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Set aggressive targets for employees to drive company success and strengthen motivation.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Worked closely with management to provide effective assistance for specific aspects of business operations.