Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Montano

Hickory,NC

Summary

Highly motivated, dedicated, and bilingual professional with expertise in customer service and leadership. A proven track record of success in management and organizational tasks. Demonstrates an expert insight and proficiency in procedures listed in work history. A proven academic and professional achiever who possesses unique computer, planning, and communication skills required to assist the executives/owners and organization to achieve it's mission.

Overview

6
6
years of professional experience

Work History

Veterinary Assistant

Countryside Pet Hospital
Hickory, NC
05.2023 - Current
  • Kept animals clean and free of contaminants to promote health.
  • Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Provided detailed patient care instructions to pet owners.
  • Prepared laboratory slides for microscopic examinations.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.

Assistant Manager

Ames Taping Tools
Charlotte, NC
09.2020 - 05.2023
  • Assists manager effectively in overall operation of retail store.
  • Daily functions include greeting customers, processing sales transactions, customer service, order processing, merchandising, inventory audits, collections, housekeeping, database development, cash handling/bank deposits and loss prevention.
  • Responsible for assisting management team in all aspects of shift management and ensuring that each client has outstanding experience.
  • Responsible for monitoring cash intake and deposit records. Increasing accuracy and reducing discrepancies.
  • Responsible for managing stores in absence of managers in North and South Carolinas, including Charlotte store.
  • Noticeably increased sales by bringing manager new ideas to promote and upsell merchandise.

Lead Team Member

Chick-fil-A
Hickory, NC
02.2019 - 09.2020
  • Created inspiring team environment with open communication culture.
  • Listened to team members’ feedback and resolved any issues or conflicts.
  • Ensured that tables are set properly, beverage and other workstations are in order and fully stocked.
  • Effectively assisted with interview applicants, assisted with training, mentored new staff as they work into their new jobs and helped coordinate schedules.
  • Took responsibility for addressing customers' needs and concerns.
  • Responsible for making amends to dissatisfied customers, listening to their feedback, correcting problems, and offering refunds or free menu items as compensation.

Education

Bachelor of Science - Biology

Appalachian State University
Boone, NC
05.2026

Associate of Science -

Catawba Valley Community College
Hickory, NC
05-2024

Associate of Arts -

Catawba Valley Community College
Hickory, NC
05.2022

Skills

  • Time Management
  • Conflict Management
  • Customer Service
  • Data Entry
  • Veterinary/Animal
  • Team Skills
  • Leadership
  • Post Operative Care
  • Pre-anesthetic preparation

Timeline

Veterinary Assistant

Countryside Pet Hospital
05.2023 - Current

Assistant Manager

Ames Taping Tools
09.2020 - 05.2023

Lead Team Member

Chick-fil-A
02.2019 - 09.2020

Bachelor of Science - Biology

Appalachian State University

Associate of Science -

Catawba Valley Community College

Associate of Arts -

Catawba Valley Community College
Gabriela Montano