Gabriela Monzon
Lauderdale Lakes
Summary
Highly motivated with extensive experience with insurance verification. I'm quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paramedical Examiner
Complete Medical
Hialeah, Florida
01.2022 - Current
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples.
- Identified best veins for intravenous lines and blood draws.
- Interacted with patients to gather and record data.
- Coordinated workflow.
- Call clients, scheduled appointments, and verify address.
- Collected specimens for drug screens, and alcohol tests.
- Recorded patient's vitals, blood pressure, height, and weight.
- Collected blood and urine specimen.
- Prepare specimens to be shipped.
Micro Endodontist, Dental Assistant, Receptionist
Complete Paramedical
Pembroke Pines, Florida
11.2020 - Current
- Sanitized Equipment cleaned treatment rooms and restocked supplies.
- Provided chair-side assistance during dental examinations and procedures.
- Took bitewing, periapical, panoramic, and occlusal X-rays.
- Documented patient records.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system maintaining confidentiality rules.
- Scheduled appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments, insurances, and updated patient accounts.
Supervisor
PD Technologies
Miami, Florida
01.2017 - 01.2021
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives, and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices, and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
Associate of Science -
Broward Community College
Pembroke Pines, FloridaCertificate - Phlebotomy
Phlebotomy Training and Certification Center
Hialeah, Florida02.2022
Skills
- Written and Verbal Communication
- Insurance Verification
- Recordkeeping
- Patient Relations
- Microsoft Suites
- Problem Solving
- Electronic Medical Record Software
- Attention to Detail
- Leadership
- Quality Control
- Customer Service
- Active Listening
- Phone Call Etiquette
Certification
- 240 Florida Health License
- Phlebotomy Technician
- HIPPA
- OSHA
Timeline
Paramedical Examiner
Complete Medical
01.2022 - Current
Micro Endodontist, Dental Assistant, Receptionist
Complete Paramedical
11.2020 - Current
Supervisor
PD Technologies
01.2017 - 01.2021
Associate of Science -
Broward Community College
Certificate - Phlebotomy
Phlebotomy Training and Certification Center