Promoted within 3 months of employment with new Joint franchise
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Wellness Coordinator
The Joint Chiropractic
Austin, TX
11.2020 - 09.2021
Created educational materials on wellness related topics such as exercise, nutrition and stress management.
Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs.
Gathered and analyzed data regarding program participation and individual outcomes.
Developed budgets and established staff policies.
Assistant Manager
XpresSpa
Austin, TX
08.2019 - 11.2020
Assist the Manager in driving sales and overseeing the execution/implementation of key business initiatives for the spa.
Greet and engage our customers and provide excellent floor leadership skills.
Assist in leading the day-to-day activities in the spa, assisted with exceptional customer service and make sure operations ran smoothly and efficiently.
Open and close the spa (Including but not limited to reconciling the register, transfers, inventory audits and spa execution audits)
and also work with the Spa Manager to create work schedules that ensure our techs are scheduled in accordance with the needs of the business.
Assist Spa Manager in maximizing results through selling, maintaining coverage so the spa is covered to meet daily goals.
Set goals with Techs on daily one on one meetings.
Assist Store Manager in the selection and on-boarding of our team.
Kept employees motivated and working as a team, making sure each member of the staff understands company policies and guidelines.
Ensures availability of merchandise and services by maintaining appropriate inventory levels.
Coach and train new concierges on KWI POS and proper procedures running the front of the spa.
Media Producer & Director
OpticTour Agency
Austin, TX
07.2019 - 11.2019
Managed & strategized client social media accounts
Created graphics & content
Videography; Filming/editing interviews, testimonials, digital ads, promotional videos
Photography; Corporate head-shot, product photography, company action shots
Cultivated project funding through presentations to investors and project stakeholders.
Developed and produced infomercials and graphics packages for network clients.
Shared ideas, brainstormed with other staff members and developed case studies based upon previously delivered projects.
Supervised and worked closely with writers, directors, managers and technical crews throughout production process.
Moderator
Favor Delivery
Austin, TX
10.2014 - 11.2019
Started as Runner - 2014 - Delivering favor orders
Moved to Mentor/Trainer - 2015 - Trained/managed runners
Moved to Moderator - 2016 - Oversee all runners on shift, coordinated/rerouted orders to designated runners, coordinated communication between 100-300 runners during shifts.
Exceeded customer satisfaction by finding creative solutions to problems.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Answered hundreds of texts per hour to assist with runners questions and concerns.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Motivated and encouraged team members to communicate more openly and constructively with each other.