Summary
Work History
Education
Skills
Accomplishments
Timeline
Employee of the Month
Generic

Gabriel Andres Velez Diaz

San Juan,PR

Summary

Dynamic restaurant professional with extensive experience in customer engagement and order accuracy. Skilled in maintaining cleanliness and fostering guest relations, aiming to deliver exceptional dining experiences while supporting team efficiency.

Work History

Restaurant Waiter

Contenedor Bar & Grill
Toa Baja
2021 - 2026
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed order accuracy, effectively communicating with kitchen staff to fulfill requests promptly.
  • Assisted in training new team members on menu items and service standards.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Engaged with customers to promote daily specials and upsell menu items effectively.
  • Cultivated warm relationships with regular customers.

Cashier

Freshmart
San Juan
2020 - 2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained accurate cash drawer and balanced at shift end.
  • Collaborated with team members to ensure optimal store operations.
  • Monitored inventory levels and restocked shelves as needed.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Housekeeping Room Attendant

Comfort Inn Hotel
Toa Baja
2017 - 2020
  • Cleaned and sanitized guest rooms following established procedures and hotel standards.
  • Restocked supplies and ensured availability of amenities for guest convenience.
  • Inspected rooms for maintenance issues and reported findings to management promptly.
  • Collaborated with team members to maintain high cleanliness standards and efficient workflow.
  • Assisted in training new staff on cleaning protocols and usage of equipment.
  • Managed laundry operations, ensuring timely processing of linens and towels.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

No Degree - Culinary Art

Caribbean University
Bayamon

High School Diploma -

Escuela Superior Adolfina Irizarry De Puig
Toa Baja
2012

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Food safety awareness
  • Upselling techniques
  • Complaint resolution
  • Large party coordination
  • Decision-making
  • Guest relations
  • Time management
  • Regulatory compliance
  • Team collaboration
  • Hospitality and accommodation
  • POS operation
  • Check payment processing

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

Timeline

Restaurant Waiter

Contenedor Bar & Grill
2021 - 2026

Cashier

Freshmart
2020 - 2021

Housekeeping Room Attendant

Comfort Inn Hotel
2017 - 2020

No Degree - Culinary Art

Caribbean University

High School Diploma -

Escuela Superior Adolfina Irizarry De Puig

Employee of the Month

Consistently exceed performance targets, go beyond their job descriptions, and embody company values.

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