Gabriel Andrés Vélez Díaz
San Juan,PR
Summary
Organized customer service representative with experience in restaurants, supermarket and hotels environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
Work History
Waiter
Frida's Mexican Restaurant
2023.01 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Freshmart
2020.11 - 2021.12
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Housekeeper Dishwasher
Hotel Comfort Inn & Suites
2016.12 - 2017.09
- Cleared, washed and stacked all plates, dining utensils, and trays.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Adolfina Irizarry De Puig
Toa Baja, Puerto Rico06.2012
Skills
- Special Requests and Substitutions
- Plates Presentation
- Transactions and Cash Handling
- Pos Operation
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- To-Go Order Preparation
- Greeting and Seating Guests
- Check Payment Processing
- Stack Clean Dishes
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Waiter
Frida's Mexican Restaurant
2023.01 - Current
Cashier
Freshmart
2020.11 - 2021.12
Housekeeper Dishwasher
Hotel Comfort Inn & Suites
2016.12 - 2017.09
High School Diploma -
Adolfina Irizarry De Puig
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