Gabriela Oliver

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Trained new team members by relaying information on company procedures and safety requirements.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated register to process payments and collect cash payment for order totals.

Specialized Education Involvement:

• 4 years of Honors Art
• Digital Photography
• Photoshop
• Film and broadcasting
• 3 years of Woodshop / Technical Theatre