Gabriela Gomez
Bakersfield,CA
Summary
Dynamic professional with extensive experience at H&R Block and Dollar Tree, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster positive relationships, while maintaining confidentiality and organization. Skilled in data entry and time management, consistently achieving high satisfaction levels and optimizing processes.
Overview
5
5
years of professional experience
Work History
Receptionist
H&R Block
01.2015 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Site Coordinator
Farmworker Institute of Education and Leadership D
03.2012 - 09.2014
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Enhanced community relations by organizing engagement events and addressing concerns related to project developments.
- Conducted orientations and enrolled new students for any available classes, including driving students to site programs.
Manager
Dollar Tree
01.2010 - 03.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Reset merchandise displays according to seasons.
Education
No Degree - Accounting
06-2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Team leadership
- Marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Receptionist - H&R Block
01.2015 - 04.2015
Site Coordinator - Farmworker Institute of Education and Leadership D
03.2012 - 09.2014
Manager - Dollar Tree
01.2010 - 03.2012
Santa Barbara Business College - No Degree, Accounting
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