Gabriela V. Jarquin
Los Angeles,CA
Summary
Dynamic hospitality professional with a proven track record at W Hotel, excelling in guest relations and customer service. Skilled in cleaning techniques and health compliance, I consistently exceeded upselling targets, contributing significantly to revenue. Adept at problem-solving and staff motivation, I foster a collaborative environment that enhances service delivery and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Fidelity Hospitality Cleaning Company
04.2025 - Current
- Assisted in maintaining cleanliness and organization of common areas and rooms.
- Learned proper use of cleaning chemicals and equipment for effective housekeeping practices.
- Supported housekeeping team in executing daily cleaning schedules and tasks efficiently.
- Contributed to inventory management by restocking supplies and notifying supervisors of shortages.
- Communicated effectively with staff to address cleaning priorities and guest requests promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular inspections of guest rooms and common areas, ensuring compliance with quality control standards.
- Coordinated scheduling and resource allocation to optimize workforce efficiency and maintain adequate staffing levels.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
Front Desk Agent
W Hotel
05.2023 - Current
- Achieved an 85% score in the property brand standard audit for a guest whose stay i personally managed from check-in to check-out, including all front office communications.
- Consistently exceeded upselling targets in the Front Office, contributing $7k in a peak month and an average of $30k annually to hotel revenue.
- Taskforce at SLS Beverly Hills Hotel. Managed to adapt and exceed the property and their guests requirements.
- Greeted and assisted guests with check-in and check-out processes, ensuring a smooth arrival experience.
- Managed phone inquiries and reservations using hotel management software to enhance guest satisfaction.
- Provided information about local attractions and services, showcasing knowledge of the area for guest convenience.
- Collaborated with housekeeping to maintain room availability and cleanliness standards for optimal guest comfort.
- Processed payments accurately, adhering to financial protocols to ensure secure transactions during guest stays.
- Handled guest complaints effectively, resolving issues promptly to maintain positive relationships and feedback.
- Assisted team members during peak times, fostering a collaborative environment that improved service delivery.
Operations Manager
La Sierra Hotel
09.2019 - 11.2022
- Streamlined daily operations, enhancing efficiency in service delivery and guest satisfaction.
- Led cross-functional teams to implement process improvements, reducing operational bottlenecks.
- Developed and executed training programs for staff, fostering a culture of continuous improvement.
- Analyzed operational data to identify trends, informing strategic decision-making for resource allocation.
- Coordinated with department heads to align operational goals with overall business objectives.
- Managed inventory systems, optimizing stock levels to ensure seamless supply chain processes.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
MBA - Hospitality Administration And Management
Vatel USA Hospitality School
Los Angeles, CA12-2023
Bussines Administration - Business
Universidad Privada De Santa Cruz De La Sierra
Santa Cruz, Bolivia06-2015
Skills
- Lightspeed and GXP
- Microsoft Office
- Guest relations
- Customer service-focused
- Forbes Standard
- Task delegation
- Department coordination
- Problem-solving
- Clear communication
- Strong leadership
- Cleaning and sanitation
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Housekeeping Supervisor
Fidelity Hospitality Cleaning Company
04.2025 - Current
Front Desk Agent
W Hotel
05.2023 - Current
Operations Manager
La Sierra Hotel
09.2019 - 11.2022
MBA - Hospitality Administration And Management
Vatel USA Hospitality School
Bussines Administration - Business
Universidad Privada De Santa Cruz De La Sierra
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