Summary
Overview
Work History
Education
Skills
Timeline
Generic

GABRIEL DIAZ DE SALAS

Los Angeles,CA

Summary

Experienced hotelier bringing enthusiasm, dedication and an exceptional work ethic; offering 10 years of success in customer service within the Hospitality industry. High-energy individual focused on providing customer satisfaction through exemplary service by keeping outstanding hotel/property accommodations and positive guest/resident relations. Seeking employment at a local, boutique or corporate hotel/residential property as a coordinator, supervisor or manager in operations, sales or events to further develop knowledge and understanding of brand and property management through an integral, rigorous work environment under experienced professionals. Driven in developing robust networks, strategies and skills to help create a foundation of loyal and returning clientele.

Overview

6
6
years of professional experience

Work History

Guest Relations Coordinator

Shutters On The Beach
03.2022 - Current
  • Upheld hotel standards, policies and procedures by providing high-level, personalized customer service.
  • Worked closely with guests and VIP clientele alike, with elevated degree of respect for privacy and status.
  • Used industry expertise, customer service skills and analytical nature to resolve guest concerns and promote loyalty.

Front Desk Supervisor

FirstService Residential
10.2020 - 02.2022
  • Oversaw front desk operations to uphold property reputation, staff productivity and operational efficiency.
  • Trained new staff on procedures, compliance requirements and performance strategies.
  • Used quick response and dynamic service skills to build relationships with patrons; improving staff rate of success when assisting residents in any capacity.

Program Coordinator, Front Desk Agent

Arlo Hotels | Arlo NoMad, Arlo Soho
02.2018 - 09.2020
  • Developed and maintained positive working relationships with on-site and corporate personnel to reach business goals and brand philosophy.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Managed day-to-day front desk operations while also assisting with concierge responsibilities upon guests' requests.

Education

Vocational Degree - Visual And Performing Arts

American Musical And Dramatic Academy - New York
New York, NY

Skills

  • Strong communicator
  • Superb interpersonal skills
  • VIP services specialist
  • Bilingual (English/Spanish)

Timeline

Guest Relations Coordinator

Shutters On The Beach
03.2022 - Current

Front Desk Supervisor

FirstService Residential
10.2020 - 02.2022

Program Coordinator, Front Desk Agent

Arlo Hotels | Arlo NoMad, Arlo Soho
02.2018 - 09.2020

Vocational Degree - Visual And Performing Arts

American Musical And Dramatic Academy - New York
GABRIEL DIAZ DE SALAS