Gabriele Alburquerque
Atlanta,GA
Summary
Security professional with strong background in maintaining safety and order in high-stakes environments. Proven ability to collaborate effectively with team members and adapt to changing situations. Skilled in threat detection, emergency response, and customer service, ensuring secure and welcoming atmosphere. Known for reliability, quick decision-making, and results-driven mindset.
Overview
11
11
years of professional experience
Work History
Airport Security Officer
Allied Universal Security Services
02.2024 - Current
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
- Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
Airport Security Officer
Allnone Maintenance
05.2022 - 01.2024
Customer Service Cashier
Publix
05.2014 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Henry W. Grady High School
Atlanta, GASkills
- Patience and empathy
- Incident reporting
- Access control
- Vigilance and awareness
- Customer service and assistance
- Team development
- Security station experience
- Threat assessment
- Policy enforcement
- Entry and exit monitoring
Languages
Spanish
Native or Bilingual
Timeline
Airport Security Officer
Allied Universal Security Services
02.2024 - Current
Airport Security Officer
Allnone Maintenance
05.2022 - 01.2024
Customer Service Cashier
Publix
05.2014 - 04.2020
Henry W. Grady High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc