Gabriele Deschamps
Pāhoa,HI
Summary
To utilize and develop my skills through my education and work experience to advance my career. I am seeking a position that is challenging in an environment that would develop growth both professionally and personally
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southwest Airlines, SWA
Hilo, HI
11.2019 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Insurance Representative
State Farm Cary C. Ichinose Agency,Inc
Hilo, HI
03.2019 - 09.2019
- Executed cash transactions quickly and accurately
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Removed trash, spills and trays to keep areas clean and professionally organized
- Monitored customer movements and quickly cleared empty tables for future customers
- Greeted guests with friendliness and professionalism
- Built positive and productive customer connections to drive consistent sales
Teller
Homestreet Bank
Hilo, HI
02.2017 - 02.2019
- Acted as pivotal point of contact between bank branches regarding guidelines and practices
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts
- Balanced daily cash deposits and vault inventory with zero error rate
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Managed customer referrals to help financial services team members capitalize on sales changes
- Verified amounts and integrity of every check or funds transfer
- Helped customers open and close accounts, apply for loans and make sound financial decisions
Team Member
Target Corp
Hilo, MI
11.2014 - 03.2017
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options
- Kept areas such as restrooms and service equipment clean and neat
- Monitored store premises for security concerns and notified supervisor or authorities of major issues
- Drove sales and add-on purchases by promoting specific item options to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational
- Removed trash regularly to maintain strong hygiene standards
- Worked closely with front-end staff to assist customers
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Collected merchandise from store and back-end locations for customer purchases
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments
- Helped customer locate and select appropriate merchandise throughout store
- Helped customers find specific products, answering questions and offering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Education
High School Diploma -
Pahoa High School
2013
Skills
- Strong team member
- Team member development
- Product and service knowledge
- Problem resolution
- Payments posting
- Client needs assessment
- Team collaboration
- Product development
- Cash Flow analysis
- Information Security
Timeline
Customer Service Representative
Southwest Airlines, SWA
11.2019 - Current
Insurance Representative
State Farm Cary C. Ichinose Agency,Inc
03.2019 - 09.2019
Teller
Homestreet Bank
02.2017 - 02.2019
Team Member
Target Corp
11.2014 - 03.2017
High School Diploma -
Pahoa High School
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